The management of Ikeja Electric (IE) has urged its consumers with complaints about its recent billings to always report such complaints at the nearest Business Unit (BU), in their areas.
The appeal was made by Mr Felix Ofulue, Head, Corporate Communication Unit of the distribution company, on Friday in a media parley.
He said the electricity company had in the last one month received series of complaints at its Head Office, adding that consumers with such bills should go to the nearest IE office or Business Unit for redress.
He said: “We have discovered that some consumers are complaining that the company was giving them `crazy’ bills.
“I want to make it clear that we are following all the laid down methodologies according to the Nigerian Electricity Regulatory Commission (NERC) guidelines to give bills to our numerous consumers.
“We have meters fixed to all the feeders that supply our consumers without prepaid meters.
“It is from these meters that we pick the monthly consumption that we shared among our unmetered consumers.
“Any consumer that is not satisfied with the current billings should go and seek correction in our station very near to him or her.
“If there is need for our staff to follow the consumer to his or her residence to ascertain the energy he or she is consuming, they will follow”, he added.
Ofulue, also urged consumers within the area of coverage to ensure timely payment of their monthly bills for IE to serve them better.