Image: Security Intelligence
Business travellers know that they face a unique set of risks when travelling locally or overseas. And it’s unavoidable as statistics show that about 20 percent of employees are either engaged in business travel or longer-term assignments. Air passenger numbers alone are expected to double to eight billion in the next 20 years, and many of those passengers will be corporate employees. Your company has the legal and moral obligation to provide safety and security to employees when they travel on business.
According to research conducted by International SOS, risk management plans today are very often out of step with the needs of the modern workforce. Sally Napper is a Security Specialist at International SOS and Control Risks and says almost half of decision makers expected that travel risks would increase this year.
“Our research revealed that the evolving travel habits of the modern workforce are being overlooked by many organisations. Ensuring policies stay relevant to the needs of a modern workforce helps to keep your people safer and better informed, and also demonstrates the continuing importance of adaptive risk management programmes – and could help win board approval and support for other initiatives,” she says.
There are five crucial elements to keep into consideration when putting together a Travel Risk Management Plan. There are five stages of travel risk management: identifying the risk, preparing the traveller, tracking the traveller, communication and response. Each should be included in any TRM plan.
Risk varies according to location, environment and circumstance
Make sure the risks in each location your travellers visit is visible (not just the life-threatening ones). Just knowing where is a traveller is, doesn’t mean you have a workable plan in place to help when things go wrong. Make it clear to the traveller what those risks are and what measures are being taken in the interests of their safety.
Prepare your travellers before they travel
Make sure they have the latest advice on vaccination requirements. Educate them on potential health risks, and what to do if they do fall ill while away on business.
It is vital that health response plans cover extreme eventualities…
Such as a country closing its borders due to disease outbreak, but also more common risks and challenges, such as traffic accidents and personal theft. Travellers need to know what action to take and the support they will receive in these circumstances.
Having a TRM plan is excellent
But response processes, communication channels and traveller perceptions need to be checked and reviewed regularly. If they don’t work, you could be in real trouble.
Individual Customer Crisis Plans
Your TMC can work with you to review or implement your TRM solution and support your travelling employees with their individual Customer Crisis Plan.
Angola Bets On Avitourism To Attract Tourists And Revenue
The Ministry of Tourism of Angola, in line with guidelines from the WTO (World Tourism Organization), has as a goal for the year 2020 – 2021 a bet on Rural Tourism, involving this and other projects for the development and fight against poverty.
Within the scope of the project “Betting on Aviturismo” the Ministry of Tourism of Angola, in partnership with a company PROMISED LAND VENTURES (PLV), launched this Monday, in Tundavala, Huíla province, training group in Tourist Guides.
The location of Tundavala was chosen because it is a tourist spot of great potential, not only that it exhibits bird watching, but also that it refers to the majestic landscape that attracts and surrounds visitors with its strong exuberance.
The expectation of Angola Tourism is that, with no final training action, the trainees are qualified and equipped with technical skills on hospitality, reception, interaction and orientation of tourists, as well as addressing ecological issues and ecosystem conservation.
It is a project composed of several stages and the formation of local guides along the tourist route, used by the Ministry, using one of the key stages for the success of the project, preparing the guides for those who are able to guide interested tourists, national or foreign.By the time of the “Betting on Aviturism” project, there are already a total of 15 young people, in the provinces of Malanje and Bengo, deep on the communities, places where there is a record of the presence of endemic birds with great potential as rare birds.
Addis Ababa has the most expensive hotel rooms in Africa, survey reveals
Addis Ababa has the most expensive hotel rooms in Africa. Picture: Instagram @everyday_ethiopia_
Addis Ababa, Ethiopia, posted Africa’s highest average daily rate (ADR), according to the most recent 12-month data from STR when surveying hotels on the continent.
From July 2018 through June 2019 the city registered an absolute average daily rate (ADR) of US $163.79 (about R2 400) when measured in constant currency, which removes the effects of inflation.
It’s a 1.1% increase year on year. The next closest STR-defined markets in Africa were Accra, Ghana ($160.34) and Lagos, Nigeria ($132.51). “Addis Ababa continues to maintain high ADR levels when compared internationally,” said Thomas Emanuel, a director for STR.
“The city has multiple demand drivers, such as a growing economy, successful airline and its status as the diplomatic capital for Africa. Air connections and ease of access compared with other cities also factor in the equation for strong demand, which provides hoteliers with the confidence to maintain rate levels.”
“With healthy performance comes interest in investment. The market’s pipeline is strong with 22 hotels and 4 820 rooms in active development. We will continue to monitor these new openings to see how the market reacts once these additional rooms open,” he says.
Addis Ababa’s occupancy over the same 12-month time period was 58.4%, up 6.5% year over year. Cairo & Giza was the continent’s occupancy leader at 74.5%. Cape Town Centre, South Africa (65.0%), ranked second in the metric followed by Accra (59.7%).
Business traveller: Here are 5 tips to know
The Business Exchange is a popular co-working space with offices in Johannesburg. The company has also just opened an office in Mauritius. Picture: Supplied/IOL.
If you find yourself travelling for business, here are 5 tips to help you:
Make sure your accommodation has free and fast wi-fi
Most hotels have decent wi-fi, and in many cases it’s free. There are, however, some hotels that cap the wi-fi usage to a certain amount for guests, after which you will be made to pay for further access.
The last thing you want is to be in your hotel room or the business centre on a Skype call with your boss, and you reach the wi-fi limit. If you are staying in an Airbnb, or something similar, talk to your host ahead of time to ensure you have internet connectivity.
Book accommodation close to business engagements
If you are in town for a particular business event, and you need to be at a certain venue for the work you need to do, then try to book accommodation close by. It allows less travel time, and you avoid wasting time getting lost.
You can also book accommodation near a public transport hub.
Rent a hot desk in a co-working space
It is not always easy getting work done at your accommodation or a coffee shop. A hot desk at a co-working space can be rented on a day-to-day basis and makes for an ideal, functional, work base. There is free wi-fi, and the facilities are ideal for business travellers, with boardrooms, meeting rooms and more. For those travelling in and around South Africa, there are many different options available.
The Business Exchange is a popular co-working space with offices in Johannesburg. The company has also just opened an office in Mauritius.
Book an extra day to explore
If you can afford it, definitely try to add an extra day of leisure to your business trip. This will allow you to take in the city at your own pace and time. You can also get to know the people a bit better, learn about their culture, and eat some local delicacies.
Try some local experiences and deep dive into what the place has to offer. It makes for a better story than telling people you just zipped in-and-out quickly, with no idea of what goes on in the city.
Buy a local sim card rather than switch to roaming
Switching to your network’s roaming offering, while convenient, will steadily, and steeply, push up your monthly bill. Rather buy a local sim card and use that instead. It is a much cheaper option.