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6 Reasons Why Culture Is Important For Startup Growth (Case Study: SmartCodes)

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When I was in Harvard Business School, I learnt a lot regarding how to operate profitable businesses by not only making just a business grow and expand in different markets but also to make an impact to your clients and customers. Being in the US as Harvard student for couple of weeks was major shift on my perception about what growth is, and how we Africans are not taking advantage of what we have.

Hence fast forward, I would like to share with the startup community on why culture should be most important part for the growth of your business and why it’s important to let everyone involve on the process.

 

1. Conduct a proper SWOT analysis within your Industry

I am not a huge fan of questions like “who are your competitors” as I believe everyone has a purpose. If you know whereyou’re going and take an important challenge to venture in new opportunities, you will find yourself focusing more on delivering solutions to your customers and less looking on what others are doing. For us, we have different competitors in different category as our company structured to implement solutions for tech, advertising, products and venture in helping startups and collaborate with other corporate, hence SWOT is important as it will make you see all sort of weakness and threats and use your strength as a checklist to combat them and grow faster.

 

2. Use your SWOT results to review your company vision

After sitting with your team and review all the SWOT results, it’s very important now to strategically review your vision, mission and purpose that will inspire everyone to deliver and know why they should workup in the morning and execute their task. This was one of the great exercises we did at Smart Codes and we involved everyone from our top managers to the supporting teams’ even drivers to security team, and collectively we awesomely re-define our purpose. The major key question to everyone was on defining our WHY which was the light to our PURPOSE. As a result, we find our main purpose was to make a mark in their project we touch and help our client’s grow.

 

3. Train your dragons

During the SWOT process, you must measure the culture from strength to weakness and immediately invest more on your weak holes so as to train the team to be better than themselves. There is no better investment than training and empowering your existing team vs trying to hire the new one which they won’t really understand your purpose at one place unless your growth need new wings and hence add one to grow faster.

Even at SC, after strategically knowing our focus was to expand in other African markets, we immediately started collaborating with top talented experts in different African markets. We inspired our teamthat, with this digital age of transformation, you can do anything it’s just you need to plan and have courage to execute it. I remember we once invited Stanbic’s CIO, Mussa Ally to come and we did amazing workshop with our team on how they can grow their career. This was not just for Smart Codes but most importantly was for their own career growth. This was done to train them to think BIG by eating an elephant in bit by bit instead of thinking or eating chips-mayai which no-one will get a wow factor from you as a person.

We have also worked closely with great minds like Max Ngari – one of the top creative people in Africa who won many awards such as the Cannes Lions awards.

 

4. Break your Vision into objective goals

The major learning here is, knowing how to eat an Elephant. You need to break down this elephant goal into small tasks and assign each team member to deal with a few tasks. For example, at Smart Codes we don’t have KPIs but we have objective goals plan at which each team members knows what part are they executing, hence it has helped to have smooth execution and objectives which define timelines. That has been a success for us, as it works better that, just calling them KPIs.

 

5. Show your client and partners your vision and purpose

Showing it’s not an easy task, but I remember one of my Professors who was teaching us about the implementation of “Diffusion of innovations”. This shows the baby steps of implementing anything new, you would 1st need to know your “Innovators” – People who will be willing to listen and then “Early Adopters” – which are more of opinion leaders, which are those around your Industry ecosystem. Surprisingly when we implemented our new VISION at Smart Codes, everyone got it and mostly we have seen people starting to add our key purpose “Making a Mark” in their hashtags, and “UNTIL ITS DONE” which is our infinity journey.

Also Read: Startups: The Ideal Partnership Agreement

6. Share your small wins with everyone

The major thing most people have is selfishness, most of people are fearing to share their ideas and success because of competitors will know theirs moves, rather than looking at the mirror of sharing skills and opinions to help other grow the same way they did. Sharing most of the things we do at Smart Codes have been a major key growth from our team, as we know, only by sharing and open doors for outsiders to comment it’s a two way learning, and it has been an incredible growth within our team and we have even seen it via our Innovation wing at SmartLab.

I remember one of or my classmate was inspiring using a phone brand called “ONE-PLUS” and when we asked, She says that brand helped to push her dreams because all the time she switch the phone-on its pop a message says “NEVER SETTLE” then I get that this A1 culture have been a major shift of growth at OnePlus’ fanbase. Let’s share our success and failures so others can learn and also collect opinions from outsiders that will only impacting our growth.

I never thought culture was a very big thing, but as Strive Masiyiwa says “believe you me” until you practice it,its when you will see the results. And it’s important to impact your life with adding more books in your reading list and try to implement those learnings in your real life to measure growth results.Lastly, reading is the only way you can get a chance to learn new skills, as we all know “you can only give the output of what you know” and knowledge is collectively inputs and output of your interest.

I am looking forward to share more and please also share your growth list via the comment section below, so we can all learn from you as well and collectively we can MAKE A MARK across our African ecosystem.

 

Author

Edwin Bruno is the Founder and CEO at SmartCodes

 

 

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Black Canadians making travel safer for women by helping them rent spaces from other women with Femmebnb

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Femmebnb Inc. Co-Founders, Yaa Birago and Diana Obeng

Femmebnb Inc. Co-Founders, Yaa Birago and Diana Obeng (Source: Yaa Birago)

Dismayed by her solo travel experience in 2017, Yaa Birago made it her goal to curate a safe space where like-minded women travel enthusiasts can come together to plan, book, meet, talk, and share everything about travel. Softly launched amidst pandemic, Femmebnb Inc. is the first-ever social networking short-term vacation rental service powered by an Artificial Intelligence (AI) travel assistant that is at the forefront of reshaping ‘Women’s travel experience’, once the world reopens.

After being sexually harassed in-front of her airbnb apartment in Rome, and receiving no support from her male bnb host, Yaa Birago – CEO and co-founder of Femmebnb Inc., felt unsafe and unpleasant for the rest of her trip. This is exactly what was told to her when she announced her solo travel to her family – it’s unsafe! With this experience and the urge to change the travel horizon for women, the idea of Femmebnb sprung in her mind.

The validation of a need to have a platform and community that is solely for women travellers & hosts came from a survey initiated by Femmebnb where over 229 women shared that they would feel more secure knowing their host is a female, and that the rental is booked via a platform that deeply understands these concerns. This is the reason why Femmebnb has already received over 3000 registrations by women from 60 countries on the platform despite the travel industry being on hold due to COVID-19.

Source: Yaa Birago

“Being a hodophile, I was extremely disappointed when my solo travel to Europe turned out to be a nightmare as I faced sexual & street harassment. Upon receiving no support from my male bnb host when I discussed the incident with him, I realised that a female host would have naturally been more emphatic. This, combined with the help I attained from a female companion in France with whom I had merely chatted on Facebook before my travels, affirmed that we need to curate a safe social networking vacation rental space for only women where common concerns can be addressed and resolved together. This embarked the idea of Femmebnb in 2017. After 3 years of persistence and determination, fused with technology, creativity and research, we have finally launched and are ready to change ‘her travel experience’.  – Yaa Birago, CEO & Co-Founder, Femmebnb Inc.

When Yaa proposed the idea to an old ally Diana Obeng, she jumped in right away to co-found the company with her.

Diana Obeng, Co-Founder, Femmebnb Inc. – “As a woman, I shouldn’t have to hope and pray that my safety is not at risk when I am planning to travel solo in a new country, but unfortunately, that’s the first thought that comes to mind. I cannot downplay that women fear their safety over every other concern related to traveling alone. Hence, when Yaa proposed the idea of curating a safe space for women travelers, I jumped on board in a heartbeat. We are determined and have invested every bit of our soul into this project and I am excited to help reshape ‘women travel experience’.”

Femmebnb is an exclusive membership platform, ensuring that every member on the platform is vetted. The verification process consists of 5 steps: email, phone, government ID, property documentation/utility bill and/or video verification. The on-site personality video feature facilitates trust and credibility between the host and guest. For the time being, a one-time subscription fee of $4.99 has been waived off the platform, making it free for all to register!

Source: Yaa Birago

A portion of every transaction made on the site for bookings goes towards providing menstrual equity, menstrual hygiene education and menstrual products to girls in Africa as a means to help eradicate period poverty.

(By woman/women, Femmebnb Inc. means anyone who identifies as a woman, non-binary, gender-fluid or non-conforming (womxn).

 

Yaa Birago’s Short Bio

Source: Yaa Birago

Yaa Birago is a tech entrepreneur, Co-founder and CEO of FemmeBnB Inc.; the first social networking vacation and short-term rental platform that allows women to rent their spaces to other women in hopes of maximizing safety, peace of mind and comfort, along with AI- Powered Travel Companion to help women plan their trip from start to end. She started the company to provide safe space and peace of mind for women travelers after she had a terrifying experience as a solo traveler in Rome.

Yaa holds a B.A degree in Criminology and Sociology from the University of Windsor but her passion for tech, women and children advancement led her into the Information Technology and Non-Profit sector for the past 11 years. Yaa is also the Co-Founder and President of Hands of a Hero Foundation (HOHF), a non-profit organization that provides mentorship, leadership, and career development programs for youth and children in Canada and Ghana. Yaa was a recipient of Global Impact Award and Women’s Courage International Award.

She was named as a Black Canadian Role Model and Top 100 Black Women to Watch in Canada. In addition, she was selected as Top30 under30 Pioneers by FOG and in March 2020, she was recognized as WOCStar Woman to Watch. Moreover, Yaa was recently recognized as the TOP 20 Women CEOs in Vacation Rental Tech by VR Tech and the Top 25 Women in the Travel Industry by TravelPulse.

Yaa is passionate and enthusiastic about travel technology, women travel safety, sustainable travel, and improving women’s travel experiences across the globe.

 

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Bordeaux-based Nigerian Wine Consultant creating the French Experience with an African twist

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Bordeaux-based Nigerian Wine Consultant, Chinedu Rita Rosa (Photo: Roger Das)

Most times when you think of a French wine expert, especially in Bordeaux, a strong-willed, driven and passionate Black Woman doesn’t come first to mind.

Chinedu Rita Rosa is making waves in the Bordeaux wine community. As a Nigerian Black Woman in her 40’s, she is a rare and long-overdue sight in the wine industry. Over the past six years, she has built a home in Bordeaux with her two teenage daughters and French husband.

For over 20 years Rosa has been active in the wine industry, though she came into the wine business by chance, as an unofficial adviser to her late husband selecting wines for importation into Nigeria. Originally working as a banker, wine did not become her profession until the passing away of her late husband in 2008 who was a Lebanese businessman.

In 2008 she returned to Nigeria and worked with her late Husband’s Friends in XO Wine Store as a Manager where she was in charge of organizing various wine events, teaching wine appreciation, and increasing the selection of wines from all over France. She did all this with minimal professional experience. She likes to put it into simple terms that anyone could relate to, “ I learnt while drinking on the job!”

With Nigeria being a beer-drinking society it was not an easy sell for wines, when she first started, although it was a delightful process, Rosa mentioned. She witnessed, ChiChi (as she is fondly called by her friends) mentioned. She witnessed, seeing the shift of peoples’ opinions about wine, especially when she found the right wine to pair with a client’s palette. Meeting people and discerning their taste and discovering their wine preference is an art that she is passionate about.

“As the years went by, it became much easier to match wines with clients taste” said Rosa. It was during this time that she also acquired knowledge of wine importation, wholesales, retailing and grassroots marketing strategies due to the distribution network of XO Wine stores.

After her first year, Rosa knew this was a profession that she would like to pursue, she continued studying, tasting and enjoyed experimenting with wine tasting pairings. She turned her wine education into a social circle with clients and friends who were also wine lovers. For her, these were some of the most rewarding best moments of her wine career.

Bordeaux-based Nigerian Wine Consultant, Chinedu Rita Rosa (Photo: Roger Das)

She discovered how African foods reacted to different grape varieties and from different wine regions, not forgetting Champagne. She boosts “ If you haven’t tried eating àsun or suya with red wine, you must; it is not to be missed”

It was important to ensure sure that all her knowledge of wine and the industry was accredited, which led her to Bordeaux, where she learned about the technical side of winemaking, regions, and styles. Chinedu found herself the only black and African student for the entire term of the course. In the first step of her official wine studies, received a certification from the school of wine in Bordeaux “Ecole Du Vin.” She is a true believer that the best wines come from Bordeaux.

A fabulous wine lovers group was established in the spirit of the numerous tastings and to date, it exists in Lagos exclusively for members of the XO Family.

Continuing her wine education journey in Bordeaux was a dream and when she decided to re-marry and move to France there was no second-guessing where she was going to call home. Chinedu says,” Naija women are born Entrepreneurs.”This drove her ambition and she ventured into media marketing, blogging, and vlogging in the wine world of Bordeaux, and she also created a networking community where she is the president of like-minded people and entrepreneurs from all over the world that has settled in Bordeaux. The Bordeaux Business Network has over 1000 members and is a thriving support community for expat entrepreneurs.

In Bordeaux, Chinedu has become known as the black lady who is invited everywhere and also hosts a lot of events (not unlike in Lagos!) due to her professional commitments. She attends most wine and entrepreneurial events in the Bordeaux metropolis and is easily distinguishable as a black businesswoman with a glowing smile.

Does this bother her? She has mixed feelings on the subject, Chinedu takes no issues with being the ONLY anywhere, it is a testament to her African upbringing after all. “‘Naija no dey, carry last,” she says. and Being yourself and standing out is important, but she is driven to encourage other black entrepreneurs and young people to come into this profession, where she believes the possibilities are endless.

Chinedu is a distinguished WSET (Wine & Spirits Education Trust) certification, holder. Her wine knowledge spans the process of winemaking to marketing and exportation. She had envisioned that there would be more people of color in the wine industry with her qualifications that she could connect with on a cultural level but she is still left searching. She hopes that this will start to change soon.

Bordeaux-based Nigerian Wine Consultant, Chinedu Rita Rosa and friends (Photo: Roger Das)

As the founder of VINES BY ROSA, an import and marketing company based in Bordeaux she now collaborates with amazing brands, representing them in African Markets. Some of her most notable representations include: CHATEAU DAUZAC, MARGAUX GRAND CRU CLASSE, HINCH IRISH WHISKEY, NINTH WAVE GIN, LGI WINES. These brands are Winemakers that tailor to the African Market specifically creating labels and even Nicolas Feuillatte Champagne.

Always thinking about the future Chinedu wants to continue to build on her passion, education, and dedication, increasing the quality of wines and spirits being imported into Africa and propelling wine appreciation in the continent. She is on a mission to demystify the art of wine tasting and bring good wine to every table at the right price. In the process of this journey, she hopes to inspire other black men and women to join the wine industry and looks to the day where she is not the, I am almost always the only professional BLACK (Woman) at tasting events and business functions, especially here in Bordeaux. “I want to change that,” she ends.

Taking it one- step at a time to secure long-overdue space for aspiring Black women in the wine industry, through the success of Vines By Rosa, she hopes to inspire more people to take their passion and dreams forward.

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Vetwork Inc, MENA’s leading startup for animal care is bringing petcare to your home

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Vetwork Inc Founders, Abdelreheem Hussein and Fady Azzouny (Source: Vetwork)

Pets today are considered family members, best friends, confidants, and so much more. Taking care of them requires more than just love and dedication, but also the right knowledge to recognize when something is not right. Vetwork Inc, MENA’s leading startup for animal care industry one country at a time and its mission is to make pets healthier, pet owners happier. In this interview with Alaba Ayinuola of Business Africa Online, Fady Azzouny Founder and CEO of Vetwork Inc talked about his entrepreneurship journey, his vision for petcare with Vetwork and the future plan. Excerpts.

 

Alaba: Why did you start and what’s the passion behind it?

Fady: Petcare should be easy, as it stands its full of inefficiencies for both pet parents and vets. Instead of a crowded clinic with a waiting time of 30-45 minutes, vets come to you at home at the time you choose. Rather than try to muster up a massive amount of money to fund a clinic, vets can practice their services without any initial cost and make extra money to live a better life.

The vision of regulating the petcare industry involves a lot of innovation, our dream is to use the available technologies to make everyone’s lives easier and right now we’re on the right track.

 

Alaba: What is your background?

Fady: I graduated as a veterinarian, but I consider myself an entrepreneur. I saw some problems in the veterinary market while I was still studying and started a bunch of projects, with a few of them turning into medium sized companies. My initial problem was the absence of technology in my solutions, with Vetwork I think we can really achieve my vision of making petcare easier.

 

Alaba: What are the problems you are solving and what is your value proposition?

Fady: Its simple, we are solving the problem of finding a good vet by selecting our vets from a pool of more than 1000 annual applications. And the problem of waiting in the clinic through Home visits available 24/7. Also, we are addressing Vets problems of low wages and salaries by offering them easy access to extra income.

Vetwork is reliable, affordable and available petcare.

 

Alaba: Tell us more about the process, users, business model!

Fady: As we stand the process is the same across Egypt, Saudi Arabia and the United Arab Emirate (UAE). We onboarded more than 300 vets across these three countries. These vets help us cater to our customer’s needs. A pet parent can log into our website or app and request a service at the time of their choosing. A vet will be assigned and introduced to the client.

The vet will then arrive, conduct the visit and deliver a detailed orientation on the tips and tricks of petcare. Our medical records also allow us to follow-up with our pet parents to make sure that everything is going according to plan and their pet is getting better.

 

Alaba: What are your main challenge?

Fady: Since we promise to deliver all your pets needs to you, finding the right groomers, trainers, vets and boarding facilities is always a challenge due to our strict onboarding guidelines.

 

Alaba: What is your achievements and coming plan?

Fady: After launching in three countries our plan is to start expanding further into the MENA region and build our presence in the countries that need us the most. Our tech infrastructure allows us to launch in any country in a matter of days and we plan to take advantage of this to test markets and become your pets partner anywhere in the Middle East.

 

Alaba: Do you think the ecosystem support you?

Fady: Ideas and mentorship, we’re always happy to learn and listen to other people’s ideas on how we can make petcare an easier process. We try our best to promote pet adoption since a lot of shelters are full of pets that need a home. Access to people with a wider audience can surely help us deliver our message to the people that need us the most.

Visit Vetwork

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