From left- Ettienne Myburgh (Easy Equities), Mbulelo Mpofana, Carly Barnes (Easy Equities), Shane Curran and Ignatious Nkwinika.
Based in Johannesburg and founded by Shane Curran, Mbulelo Mpofana and Ignatious Nkwinika. InvestSure is a new insurance product that insures listed shares bought on participating trading platforms, against losses arising out of the deceptive or misleading acts of management of the company. The insurance is offered on shares listed on the Johannesburg Stock Exchange (JSE), with plans to insure shares in global markets in future. Investors can insure their shares as they buy them, as well as insure their existing portfolio. This product is a world first innovation, developed in South Africa and supported by global partners. In this interview with Alaba Ayinuola of Business Africa Online. Mbulelo Mpofana- Co-Founder & COO at InvestSure talked about the inspiration behind InvestSure, how they got funded and the future for their brand. Excerpt.
Alaba: Kindly tell us about InvestSure and the gap it’s filling.
Mbulelo: InvestSure is an insurtech startup that has developed APIs that enable share trading platforms to sell their unique insurance product. InvestSure has developed a world-first insurance product that provides shareholders protection against losses in the share price which are caused by management misleading and deceiving shareholders. The product is currently available on Easy Equities.
In the wake of the Volkswagen (VW) emissions scandal we noticed that the share price had dropped significantly, yet there was no recourse to investors who had invested in the company not knowing that VW weren’t all they made out to be. After that multiple similar events around the world prompted us to think that investors should have some kind of protection for these events. Management fraud presents a difficult to manage and asses risk for investors (even sophisticated investors). It is often caused by deception on the part of trusted managers who are much closer to the business on a daily basis.
There was simply no accessible, simple and cost effective product to allow investors to protect themselves from the risk of being blindsided by management of the companies they invest in. We also think this product can make investing more accessible by simplifying the decision process and allow people to invest with more confidence, knowing they have this “sleep easy” cover.
On the tech side InvestSure provides a set of APIs that trading platform developers can use to integrate their insurance product seamlessly into their websites and applications. Once InvestSure’s technology is added to a trading platform, it enables users to easily buy insurance on their shares with a single click. The full process from buying to insurance to settling claims is fully automated.
Alaba: What was your startup capital and how were you able to raise it?
Mbulelo: Entrepreneurs often talk about needing a bit of luck; we had our right at the beginning. We were very fortunate to partner with Hannover RE from a very early stage; the Africa region MD liked the product idea from the get go. They agreed to incubate and fund the founding team until we actually launched through their specialist insurance subsidiary Compass Insure. Compass is the insurer behind the product and is now also a shareholder in InvestSure. We also won R1-million at a pitch event run by AlphaCode, Merrill Lynch South Africa and Royal Bafokeng Holdings. The initial funding from Compass formed part of our recently announced R9.6m funding round.
Alaba: As a startup, what are the challenges and how are you overcoming them?
Mbulelo: We have been fortunate in many respects to have secured support from a multinational insurance giant at idea stage so our set of challenges are of a different nature than most innovative startups. For us the challenges included:
- Navigating the internal processes of our partner companies; these can result in long delays and take up a lot of the founders’ time.
- Linked to the above, the other big challenge was the B-2-B aspect of the business, established companies move much slower than we were able to, especially on the IT and decision making sides, and this created some frustration for us as well as increasing time to market (and cash spent before getting to market).
- Managing the at time conflicting objectives of all partners and stakeholder to make the business relationship worthwhile for all parties, especially with a unusually low cost product like ours. The insurance industry is still used to high distribution cost models.
- Client education, we’ve tried to make the product quite simple but there are still misunderstandings we find in terms of people getting what the product does, the value in it and how it’s different to things like put options.
- Awareness, spreading awareness of the product on a tight budget is always a challenge!
Alaba: What advice would you give potential entrepreneurs who intend to start a business or invest in Africa?
Mbulelo: There is a lot of advice from much smarter and successful people than me out there! I’ll stick to specifically insurtech were I have more experience and less has been said about.
Our advice for anyone trying to create a new product is to partner with an established player. This allows you the time to focus on the product design and development, rather than trying to deal with the insurance regulatory mine-field. You can always change direction once the product is established. It also allows you much easier access to flexible capital, accessing their networks and relationships, instant credibility enhancement and tapping into internal expertise to name a few. I’ve found that more and more companies are seeing value in partnerships with disruptive innovators.
Investors in South Africa are much more profit focused and will look for shorter break even time frames over and above big opportunity. It is therefore important to manage costs down.
Alaba: What’s the future for InvestSure and what steps are you taking in achieving them?
Mbulelo: There is a ton of scope for us to grow in South Africa, we are looking to do this by increasing our penetration rate on Easy Equities (our first platform partner) and we are keen on signing up other trading platforms as well which will increase our accessible market.
We are also keen to take advantage of the uniqueness of the product by taking it to other markets; initially we are looking at Australia and the UK as markets with similar regulation and business culture as SA.
Alaba: How is your business contributing to the development of Africa?
Mbulelo: We are embracing the idea of “community” in the startup scene and engaging with many other founders as well as people who are interested. We have also actively sought to use our network to create opportunities for other startups e.g. at least one other startup has secured funding from our shareholders through our initial intro; quite a few others are in talks with them.
Alaba: What’s your view on the development of Africa InsurTech ecosystem?
Mbulelo: I think it’s small but high quality even compared to the US and UK. I see a lot of innovation around the intersection of hardware/devices and insurance in Africa and I think we can be a player in that space. I also think it’s growing especially as more corporate become open to collaborating and funding insurtech startups. Insurance has a very bad image and many insurtech’s are creating a fairer and more transparent version of doing things which I think will appeal to consumers more and more over time.
Alaba: How do you feel as an African entrepreneur?
Mbulelo: I’ve always wanted to be an entrepreneur so this is a dream for me. From an African perspective, I’m proud we could create something that has surprised even the global executives of a company like Hannover Re and bring a new insurance product to the global insurance market. Africans continue to innovate and create value though new products and business models so it shouldn’t be a surprise to people but for some reason it still is! Hannover Re South Africa itself is seen as the innovation sub for the group which is testament to the unique thinking and creativity in Africa.
Alaba: How do you and partners relax and what books do you read?
Mbulelo: Sports is a consistent passion across the team for sports, I more watch than play these days but Shane plays soccer like 2 or 3 times a week. We also like to travel and spend time with family. We tend to read a lot of business related books. I also like to read about politics and historical figures.
Alaba: Please teach us one word in your home language and your favorite local dish?
Mbulelo: Nkululeko- which means freedom in isiZulu, Freedom Day in SA is coming up on Saturday 27 April. Can’t pick an outright favorite but will mention two- Putu with Amasi and I also love Biltong.
Alaba: What’s your favorite holiday spot in your country?
Mbulelo: It changes over time but current would say rural KZN around the town of Port Shepstone and further down the coast. It’s really beautiful and still quite natural in parts. I also have family around those parts.
Shane Curran- Co-Founder & MD
Shane is a Chartered Accountant (CA(SA)) who originally saw the opportunity to approach Hannover Re Group Africa with an idea for a new insurance product. He believes that investing in shares is crucial to enhancing one’s wealth over the long term, but that certain risks could seriously harm that long term wealth growth. In his personal time he enjoys soccer, reading, holidays and spending time with friends and family.
Mbulelo Mpofana- Co-Founder & COO
Mbulelo teamed up with Shane to develop this unique insurance idea after gaining 6 years insurance experience, covering most technical areas of the industry including actuarial, capital management and risk management. Mbulelo has an enthusiasm for entrepreneurship and loves finding pragmatic and practical solutions to challenging problems.
Ignatious Nkwinika- Co-Founder & CTO
Before designing and building InvestSure’s tech from scratch, Iggy gained over 14 years of experience as an IT Solutions Architect including over 6 years in insurance. He is passionate about technology development and finding innovative solutions within the insurance industry.
Women in Healthcare Innovation: Funmilola Aderemi on Building Pharmarun
Funmilola Aderemi is a product manager with over 9 years of experience in technology. She is currently the co-founder and Chief Product Officer of Pharmarun, a Lagos-based healthtech startup simplifying the parts of pharmacy that are complicated, cumbersome, and time-consuming. In this exclusive interview with Alaba Ayinuola of Business Africa Online, Funmilola talks about her entrepreneurship journey and her passion for building technologies and innovating to make businesses scale. Excerpt.
Alaba: Could you briefly tell us about yourself?
Funmilola: My name is Funmilola Aderemi and I am the chief product manager and co-founder of Pharmarun. Before founding Pharmarun in 2021, I worked in Seamfix LTD, a cutting-edge tech company focusing on identity management, Jumia Nigeria in the early to hyper-growth days as well as MAX, the first mobility tech company in Nigeria.
As a product manager, I have worked on various projects, from creating new products for existing customers to launching new products for new markets. I have also worked with clients on everything from brand identity to customer experience and product development.
Having started my career in customer experience at Jumia Nigeria gave me the opportunity to develop myself as an excellent problem solver when it comes to finding ways to improve products or services that can benefit both internal customers and external clients.
I enjoy getting out and about with friends and travelling but my favourite thing to really do is work with other people to find solutions to problems. Yes, even in my leisure time, I like to work. I love what I do because it helps me connect with people and solve problems on a level that no other job can.
Alaba: Tell us about Pharmarun – Where, When and how did it start?
Funmilola: Pharmarun is a platform enabling fast and easy access to medication by providing the largest medication and health supply inventory in Africa and aggregating finance and logistics partners so that customers can get medication, when and where they need it.
Pharmarun is actually the brainchild of my co-founder(CEO) and Bestfriend Teniola Adedeji (B.Pharm). She worked in the retail pharmacy space for over 9 years and noticed a huge gap when it came to how people conveniently accessed medication and generally managed their health.
Teniola started this Solo and I worked on it casually with her as a friend before she asked me to come onboard officially only a few months in. We launched July 2021.
Alaba: What products do you offer and how are you funding your growth?
Funmilola: We offer pharmacies alternative revenue lines when they are onboard with us. A 360 pharmaceutical and first aid service to users by providing
- Easy medication purchase. This could be one time or recurring.
- Health management through recurring deliveries, interaction checkers, Home testing,Virtual consultations with licensed professionals
- We offer a range of health bundles.
Alaba: How did you become an innovator in healthcare?
Funmilola: Generally, I like to solve problems. Particularly complex problems. It just excites me. When my cofounder came to me with this problem she was trying to solve, I wanted to contribute as a friend. We just continued to ideate on the problem and possible solutions. Let’s say I fell in love with the problem and became passionate about doing my part to fix it.
Did you know Nigeria has about 5,000 registered pharmacies with almost 50% just in Lagos and Abuja. Someone has to care about the rest of the nation. It’s always about solving a problem for me, and this one is life threatening.
Alaba: Looking more broadly, what are the biggest opportunities and obstacles you see for innovation in the healthcare environment?
Funmilola: Obstacles are challenges one must overcome to find and enjoy opportunities. At the moment I don’t see obstacles, however, we are in a developing nation and infrastructure is a common hindrance to swift/straightforward achievements. However, if I had to mention few bumps that could potentially slow down innovation, it would be as follows infrastructure, policies, Health literacy and education issue and funding
The opportunities are endless, like I said, Nigeria and its surrounding countries are developing nations so there is so much to be done, and the opportunities to solve problems and make money as well are currently endless.
Alaba: How has COVID-19 affected receptiveness for innovation in healthcare?
Funmilola: Covid 19 was a world leveller. It was a dark period that caused people to see the world in a different light because we had no choice. Healthcare is one of the industries that also revolutionised as a result of the pandemic.People become way more receptive to virtual care, investing more in maintaining good health amongst other behavioural changes. Covid 19 forced a validation in innovation in healthcare.
Alaba: The COVID-19 crisis has raised more awareness on health equity issues. What role (if any) do you think innovators should or could play to address health inequities?
Funmilola: Health inequities can be addressed by innovators by developing and implementing technology and solutions that meet the needs of marginalized communities. It can include developing remote-access mobile health solutions, creating community-based mobile health programs and appropriate health education materials, as well as using data and to identify and address disparities in health. Additionally, innovators should work with community leaders and organizations can also help ensure that solutions are designed with the input and participation of the communities they aim to serve. No point building a product the users can not or will not use.
Alaba: What do you know now that you wish you had known when you were starting out as an innovator and entrepreneur?
Funmilola: This is an interesting question. I wish I knew that the reception of collaborators will not be automatic. Apparently, it takes a bit of convincing for people to see reason, or want to change.
Alaba: What’s the future for Pharmarun in terms of new products and market expansion
Funmilola: We are constantly innovating and my team is thinking round the clock how to make life easier for people and you create real value with our innovation. We will continue to share as we release new products. What we are most excited about is however, is that we are able to sort the problem of final consumers. You know me & you. No more going around from pharmacy to pharmacy, no more settling for alternative medicine because you can’t find the one that was prescribed. Our platform essentially allows customers access to infinite options of medication to manage their health. We also provide free pharmaceutical consultations and services.
Alaba: There are not a lot of female tech entrepreneurs in digital healthcare. Do you have specific advice for other women wanting to get started working in innovation?
Funmilola: Develop your skills and knowledge: Gain a strong understanding of the healthcare industry, including the key players and current trends. This will help you identify opportunities and develop a unique perspective.
Network and build relationships.
Be resilient: Starting a business can be challenging, and there may be setbacks along the way. Stay committed to your goals and be prepared to adapt as the market and industry evolve.
Embrace your unique perspective: Women often bring a different perspective to the table, and this can be a valuable asset in the healthcare industry. Use your unique experiences and insights to develop innovative solutions and build a successful business.
Seek out mentorship and support: Surround yourself with people who have experience in the field, who can guide you and offer valuable advice.
It’s also important to mention that in recent years, the healthcare innovation ecosystem has been making an effort to make women visible, especially with funding and grants for early-stage ventures. Try looking into those opportunities as well.
Hustle and Business: Empowering a new generation of Africans through storytelling
Hustle and Business Host, Darlyn Okojie and Guest, Kelly Praise (Photo: Hustle and Business)
One missing link to sustainable growth in businesses in Africa prior to this time is the absence of the unique stories of African innovators and entrepreneurs disrupting the ecosystem. There are entrepreneurs breaking new ground in various sectors, but their successes are not replicated by others due to a lack of platforms to share their stories.
There is a scarcity of well-curated stories and accurate data about Africans succeeding in business and careers. As a result, those hoping to follow in their footsteps have no choice but to start from scratch, making the same mistakes as their predecessors or contemporaries. This circle of no reference to leverage continues to hamper Africa’s growth rate.
We haven’t done a good job of capturing the “how” in our African success stories. Knowing where the rubber meets the road is the missing link in explaining why we have not maximized our success in terms of replicating and building on the successes of our fellow Africans. There are not enough relatable stories out there for other Africans to learn from and lean on as they travel their own path.
The need to fill this crucial gap inspired the launch of the Hustle & Business Podcast this month; Africa’s premium podcast where innovators, disruptors, and entrepreneurs on the continent can share their stories for other Africans to learn from and leverage for their own growth. Most stories of business successes in Africa are not contained in many textbooks. So, the curation of these stories is critical as we seek to multiply success on the continent.
The podcast became the medium to reach our audience, whose fast-paced lifestyle may not always afford them enough spare time for new knowledge consumption, but can always listen while engaging in other routine activities, such as cleaning, driving, walking, working out, cooking, etc. It’s 100% convenient and easy to comprehend.
In the Hustle & Business podcast, we will be sharing inspiring stories of young and not-so-young Africans building businesses, excelling in their careers, and creating legacies for others to pattern after. We will be spotlighting opportunities for business in Africa and strategies to succeed in the world’s next-largest talent market.
We are also passionate about using this podcast to build and foster a community of listeners that includes proficient and business-inclined individuals, startups, women, tech founders, SMEs, aspiring founders, established businesses, and the like.
Through this podcast, we will be amplifying the voices of African entrepreneurs and innovators. Creating effective brand awareness for their enterprise. Hence, we are reaching out to everyone in the ecosystem. Are you an innovator, business leader, startup founder, career person, SME, entertainer, artist, tech bro, VC, or disruptor and you have got stories to share? Our door is open and we are excited to have you on the Hustle & Business podcast to inspire others. Regardless of where you are in your journey, your story is never insignificant; rather, it will have a greater positive impact on others than you can ever imagine. So let’s grow together on this journey.
“I’m writing my story so that others might see fragments of themselves.” –Lena Waithe.
Being a guest on this podcast also gives you a unique connection with your existing clients, new audience, and potential customers. It helps you to establish an authoritative presence in your field, and easily introduce new and existing products, special events you’re planning, or anything else you need to share.
To our listeners, expect premium content, masterclass interviews, practical lessons, and relatable stories, verifiable personalities, while you prepare to learn, laugh, have fun, relax, and get better at your craft as we listen to others share their stories.
Tune in every Wednesday at 4 pm (WAT) to listen to new episodes, and follow us with the hashtag #hustleandbusiness on social media. The Hustle & Business podcast is the long-awaited podcast for those making a difference on the continent. Join us on this exciting adventure!
Darlyn Okojie on entrepreneurship and building Memo Africa
Darlyn Okojie is a serial entrepreneur and business expansion expert. As the Co-Founder & COO of Memo Africa, Darlyn is responsible for the day to day operation process while building a team to create a Tech solution to People Management. She founded Memo Africa with Ademola Koledoye to create memorable moments across the world. Darlyn Okojie has a past experience of building a business spanning three countries, raising capital and ensuring that the word about the service reaches the right audience. Her First Business, Rugs and Floors Africa, currently operates in three countries, Nigeria, Ghana and Rwanda. In this exclusive interview with Alaba Ayinuola, Darlyn speaks on her entrepreneurship journey and vision is to make Memo Africa the go-to automated system for People Manager: “Future of Memo Africa”. Excerpts.
Alaba: To begin, could you briefly tell us about your background?
Darlyn: I spent the early part of my childhood up till my youth in Benin City. I attended all levels of education down to university where I studied Accounting at the University of Benin. My upbringing has made me extremely loyal to my city. After I completed my higher education in 2014, I got my first ever job at Lamudi (Popularly Known as Jumia House) in 2015. While at Lamudi, I worked as a key account manager in an online marketplace firm. A year later, I moved to Cars45 to spearhead the company’s efforts in building and maintaining relationships with strategic partners. Throughout my career, I have been involved in various aspects of people management, even through running Rugs and Floors from January 2020. At the moment, I’m focused on building Memo Africa.
Alaba: What inspired you to go into entrepreneurship and the problems you plan to solve?
Darlyn: An impactful model to me is my father. I didn’t realise he had that effect on my entrepreneurship life until I looked back on how much I have been able to achieve career-wise. He showed me the only way to gain success is through hard work and dedication. His tenacity and energy in delivering is extraordinary. There have been countless times where I’ve found myself wondering how he gets the energy to go even through obstacles. A quote from a book by Shakespeare, Macbeth, pops into my head whenever I think about my dad. “I am tied to a stake I cannot fly, but bear-like I must fight the cause.”
The life of an entrepreneur is quite fast-paced, there’s no time for breaks and no option to quit, you just have to keep going. It reminds me of something my mum always says, “Person, nor dey Live life go back”. Good or bad we need to keep moving forward in life or in business. I believe my motivation stems from the ability to keep going and building.
Alaba: Memo Africa is one of the startups you co-founded, what sparked the interest? How does the platform work and who are your target audience?
Darlyn: Memo Africa was birthed by various challenges both my co-founder and I faced throughout our work life. From my first job to my current ventures, I have seen how people managers handle welfare related issues in organizations and it inspired me to create a solution that makes their work seamless. We notice that people struggle to remember important dates when it comes to the lives of their employees and it is key because it makes the employees feel valued and appreciated. But dates like birthdays, onboarding and orientation processes, sendforths, and many others dates are lost in transition.
Memo Africa is a simple solution that people managers can use to automate welfare packages to be delivered to both remote and on-site teams across the world. We believe this technology solution will boost business productivity as the team members feel motivated and cared for while saving people managers time to focus on more critical issues.
Alaba: Since you launched, what are the challenges and successes?
Darlyn: It would be best if we start with the positive aspect of the business, the success. At the moment, we have acquired clients both from Nigeria and Ghana, and signed three companies into our system. We have achieved these while facing various economical challenges like Inflation, exchange rate and cross-border payments issues.
I also noticed that small business owners and other entrepreneurs face these challenges which is why I recently started recording my journey on my Medium account.
Alaba: What’s the future of people management? Do you see Memo Africa as part of the future?
Darlyn: The future is Tech! The world is evolving to become digital and automated. It is important to ensure that regardless of where people work from, they are treated with the same respect and dignity as they would be if they were working from a traditional office space. Memo Africa is the technology solution born to connect the people in an organization through our automated management system of celebrating them. Staying connected to and creating memorable moments for your team is the best way to keep them motivated while working.
Alaba: Where do you see Memo Africa in the next 5 years in terms of market and expansion?
Darlyn: We have a large vision set for Memo Africa and are ready to take the action to grow and scale up the Tech StartUp. Currently, our most viable product which is our website is up and running. We are planning on developing the Mobile App version to increase the accessibility and personalisation of the system. We expect to become the go-to platform for all people’s welfare across Africa and in the world. Our tentacles are set to expand into many African countries. We are open to acquiring more clients, partners and Investors.
Alaba: What fuels your passion and how do you relax?
Darlyn: Aside from the rush of the non-stop cycle of developing businesses, I find myself passionate about finding and implementing solutions to create value in people’s lives. You can find me locked on Netflix to unwind after a busy day or exploring the different countries in the world.
Alaba: Lastly, your advice to young women who want to launch into entrepreneurship?
Darlyn: My number one advice to young women who are launching or building their business is that your key to success lies within you. Everything you need to succeed is in you, your thoughts and action shapes your future. As long as you can think it, you can absolutely do it. You need to study and understand your potential, strength, weaknesses and limits. I believe self awareness is the most powerful tool to achieve anything in the world.
I would also say you shouldn’t believe you can only grow & scale up alone, it’s okay to have mentors and role models. These people have walked the mile. All you need to do is find someone who has successfully crossed the path you are hoping to pass. You would be surprised by the number of people ready to guide you or refer you to the next life challenger.