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Kenya Airways begins revamping customer experience with new catering service

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Kenya Airways has revamped its catering service as part of the airline’s strategy to review and enhance its service delivery across all touch points, with the aim of making it ‘more relevant, authentic and true to its brand proposition’.

The new catering service which will be rolled out across the airline’s network from the 1st August 2018 will see Kenya Airways guests enjoy a memorable experience designed to reflect African authenticity, hospitality and simplicity.

“We are delighted to launch our new catering service. Providing an unforgettable experience across the entire guest journey is our core strategic focus. Introducing this unique offering is fundamental to our commitment to delighting our customers at every touch point. We feel very excited when a customer has a positive experience with us.” said Sebastian Mikosz, Group Managing Director and CEO, Kenya Airways.

Under the new service, the airline has introduced a culinary experience on its flights above 7 hours that will see the best African chefs develop onboard menus. To begin with, Kenya Airways has partnered with the renowned Kenyan born Chef, Kiran Jethwa, to offer its passengers an exquisite fusion of culture with Kenyan Ingredients and a touch of African flavours. “Collaborating with Kenya Airways has been an amazing experience. It’s a privilege to be the first chef to reinvent our national carrier on-board menu,” he commented.

“Our crew has been specially trained by Chef Kiran to master the art of plating up business class dishes. This renewed service will enable our guests to experience a wide variety delicacies and cuisine, accompanied with personalized service.” added Vincent Coste, Chief Commercial Officer, Kenya Airways.

Other enhancements include signature welcome drinks in business class which have been inspired by a tantalizing combination of herbs, indigenous fruits and Kenya’s best export, tea.

Similarly, environmentally friendly easy to take-away meal boxes and a basket service have been introduced on short sector flights. The baskets are hand-woven by various women groups across Africa in line with the airline’s mission of ‘Sustainable Development in Africa’.

Kenya Airways is positioning itself as the customer-centric carrier championing the African culture. The ease, simplicity and efficiency of service enable the crew to increase their level of engagement with the guests. The airline is steadily enhancing its service delivery at all other touch points and shall unveil the new offering as it proceeds.

Some of our routes will not roll out immediately however the full new catering experience will be available across all routes from 1 September 2018.

– africanaerospace

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Aviation

Ozow partners FlySafair to improve air travel access for millions of South Africans

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Thomas Pays, Co-Founder and CEO of Ozow

A new partnership between digital payments company Ozow and leading local airline FlySafair is making it easier than ever for South Africans to purchase flight tickets.

According to Ozow co-founder and CEO Thomas Pays, the vast majority of South Africans have no credit cards and require alternative means of purchasing goods and services online. “There are more than 49 million bank accounts but only eight million active credit cards in South Africa. This poses the threat of locking millions out of digital and financial services. As an impact-driven and market-led company, Ozow is at the forefront of developing products, services and partnerships that enable greater digital and financial inclusion for all consumers and businesses. The partnership with South Africa’s most innovative and consumer-friendly airline is one more step toward this goal.”

Kirby Gordon, Chief Marketing Officer at FlySafair, says: “We’ve always respected the need to offer customers without credit cards various options to make payments both online and offline. We’re pleased to have partnered with Ozow who offer a safe, reliable and easy-to-use option for our customers.”

Also Read Interview with Ava Airways CEO, Olivier Arrindell

While airlines have been grounded and air travel limited since lockdown was first implemented in March 2020, South Africans generally love to fly. In 2017 alone, the Airports Company of South Africa tracked more than 40 million passengers traveling through the country’s nine largest airports.

Pays adds that the two companies share a commitment to ensure their services are accessible to all South Africans. “As a business, we work to break down barriers that keep more consumers from enjoying the benefits of digital payments. Cash remains the most expensive and least secure method of payment, but most South Africans still rely on cash payments for most of their purchases. By partnering with likeminded, consumer-led businesses such as FlySafair, we can accelerate the decashing of the South African economy and bring digital and financial empowerment to all South Africans.”

Issued by Design Communications

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Aviation

iFly Aviation Takes Young Aviators And STEM Program To Uganda

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Kampala, Uganda: iFly is an aviation enterprise which is dedicated to bridging the gap between industry and community through inclusive youth empowerment programs. Our core focus is social innovation in Aviation, Science, Technology, Engineering, Mathematics (STEM) and driving our initiatives alongside key stakeholders in order to facilitate and enable the next generation.  

Our purpose is to elevate learners by empowering them, motivating and giving insight into opportunities that exist within the aviation industry and educating them along the way. As part of our efforts to drive our initiatives across Africa as to create a pan African movement, we have recently launched our programs in Uganda, this being the second country after South Africa. 

We hosted our first event at Nakasero secondary school in Uganda, to the delight of over 200 students. They were exposed to motivational talks including insights into aviation and its various opportunities. We had a flight simulator session where the students got exposed to a computer based flight simulator in order to see and learn first hand what happens in the cockpit during flight. 

The event was also complimented by a first of its kind engine building project,  an initiative of the Rolls Royce STEM program. Through this workshop, students got to build a 3D model Trent engine, the likes of which powers the Boeing 787 Dreamliner and Airbus A350, 2 of the most popular wide body airliners in the world. 

Also Read: Meet The First Female Military Pilot In Botswana Advancing Girls In STEM And Entrepreneurship

Our goal a to have such programs running across the continent and we would Like to invite any like minded and passionate people across Africa to join us as ambassadors and adopt iFly STEM under our blue print in their respective countries. We sincerely appreciate our ambassadors in Uganda for pulling off a successful first event. David Ssenkungu, Derrick Talemwa, Peter Mwesigwa and Hosea Datari. 

More Event Pictures:

Email derek@ifly-global.com

Visit: iFly

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Aviation

SAA to address CEO Vuyani Jarana’s resignation, outline future plans

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Picture: ANA/Ayanda Ndamane.

JOHANNESBURG – The board of South African Airways (SAA) and its executive management will on Friday take the nation into their confidence about the state-owned airline’s current and future plans in light of Vuyani Jarana’s resignation as CEO.

In a terse statement on Thursday, the leadership of the airline said it would like to put certain matters into perspective and assure its customers, the markets and stakeholders about business continuity and commitment to the implementation of the airline strategy.

Jarana tendered his resignation last week as group chief executive, citing the airline’s mounting debt due to uncertainty about funding and lack of support from government as a shareholder in implementing the airline’s long-term turnaround strategy.

In his leaked resignation letter, Jarana said that a big chunk of the R5 billion bailout SAA received from government for the 2018/19 financial year had been used to pay creditors up to the end of March 2018, to the point that the airline on three occasions was on the brink of not paying salaries.

“We have not been able to obtain any further funding commitment from government, making it difficult to focus on the execution of the strategy,” Jarana said.

Also Read From Cape To Cairo on a plane built by teens

“I spend most of my time dealing with liquidity and solvency issues. Lack of commitment to fund SAA, is systematically undermining the implementation of the strategy, making it increasingly difficult to succeed.”

The board of SAA accepted Jarana’s resignation, saying that he had spearheaded the implementation of the long-term strategy to return the airline to financial and operational sustainability and position it to deliver effectively on its mandate since he joined the airline in November 2017.

But workers under the SA Cabin Crew Association have slammed the airline for making Jarana’s life difficult, saying that  he had, through consultation and transparency, managed to get the buy in of cabin crew at SAA into the long term turnaround strategy and his clear plan to revive the carrier’s fortunes.

The workers have even threatened to go on strike to have Jarana reinstated as SAA chief executive.

African News Agency (ANA)

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