June 2021
By Dr. Diane Karusisi, CEO, Bank of Kigali and Dr. Reda Helal, Group Managing Director – Processing, Africa and Co-Head Group Processing, Network International (Image: Supplied).
One of the visible signs of a growing digital economy is its flourishing initiatives for financial inclusion and financial literacy. Rwanda recognizes financial inclusion as a crucial component for realizing its development and economic prosperity and is a remarkable example of a country that is introducing such programs to aid in setting up a vast digital economy, which are increasingly gaining international recognition. The country has set an ambitious target to achieve 90% formal financial inclusion by 2024.
Building inclusivity by involving microfinance institutions, savings and credit cooperatives, and mobile network operators, as well as enabling interoperability in digital payments, play a critical role in ensuring accessibility for populations that have historically been unbanked and rely on cash-based transactions.
Digital transformation
Traditionally, Banks and FIs feel enormous pressure to grow their digital payments penetration in a landscape that is radically different from even five years ago. This pressure is accentuated when Fintechs and wallet operators are added to the mix. Everything from regulatory requirements, a competitive landscape and consumer expectations to product innovations has upended the “business as usual” outlook for digital payment providers. The industry is fraught with challenges that payments leaders must carefully navigate.
Financial institutions are increasingly recognizing the importance of digital transformation and access to data. A legislation on the protection of personal data and privacy that was passed in October 2021 serves as a foundation for enabling trusted and secure domestic and international data flows and maximising the economic and social benefits of data-driven technologies, such as artificial intelligence (AI), for businesses and individuals in Rwanda.
The Bank of Kigali is an interesting example of a financial institution that has transitioned from traditional banking processes and payments to a structured digital platform. Embarking on a digital journey four years ago, the bank introduced several measures including internet banking and a mobile app, ISO standardization, and cyber resilient systems tuned to ensure the safety of customers’ data while enabling digital transactions through mobile phones.
Internet penetration in Rwanda stood at 30.5 percent of the total population in January 2023, with 4.25 million internet users. Incidentally, the ownership of smartphones in Rwanda stands at 26.7 per cent among men and 21 per cent in women respectively, according to the 2022 Rwanda Population and Housing Census, with the number of mobile phone users standing at 11.7 million in June 2023. Mobile phone penetration of 87 percent has consecutively increased the interest in digital payment solutions.
With the surge in mobile usage and e-commerce within the country, it is natural for banks to respond to the momentum and strengthen their digital economy payment services. The Bank of Kigali, for example, sought the advisory services of Network International (Network) to understand how to enhance and structure their product offering to cater to evolving customer behavior.
Network has been at the helm of accelerating digital transformation and has extensive experience in revolutionizing digital finance in the region with a deep understanding of digital payment offerings and technology usage. Network, using generational artificial intelligence and machine learning technologies, as well as market knowledge and data utilization, helps the Bank generate informed business decisions to refine their services proposition in accordance with consumer spending trends.
Threat landscape
In a rapidly evolving digital payments landscape, the threat of fraud looms large. According to TransUnion Africa, digital transactions in financial services surged by 12.2 per cent during the first half of 2023, and the alleged rate of suspected digital fraud attempts for transactions from Rwanda in financial services increased 252 per cent year-over-year (YoY) – the highest rise among industries analyzed. The Rwanda Investigation Bureau reported 254 cases of cybercrime involving up to RWF 416 million in 2021. While fintechs and other new stakeholders in the environment pave the way to superior banking services, they also ensure to bolster their systems with strategic analysis and secure data management systems to counter sophisticated fraudulent activity.
In this regard, Network supported Bank of Kigali with an authorization strategy with detailed analysis focusing on authorization diagnostic, data and fraudulent transactions. Based on the findings of this analysis, Network provided recommendations to aid the Bank in improving operational efficiency, reducing risks, and accelerating growth.
Advanced tools and technology leave no room for error or vulnerabilities, in an environment that is seeing a growing dependence on mobile wallets, digital-only banking platforms, and contactless payments, which fosters adoption of digital payment solutions between merchants and consumers. This security allows for convenient access to digital payment services which include remittances, timely purchases, e-commerce and small businesses promotions, insurance payouts and more.
By enabling innovation and operational efficiency for financial institutions, Network International contributes to government-led financial inclusion initiatives and supports the sustainability of commerce among the masses.
NBA Africa and Africell, one of the fastest-growing mobile network operators in Africa, today unveiled an indoor basketball court at 1˚ de Maio at Av. Deolinda Rodrigues in Luanda, Angola as part of their multi-year collaboration to use basketball to benefit Angolan youth. The new court, donated to and operated by the city of Luanda, will provide a safe space where members of the local community can play basketball year-round and host Jr. NBA events and programming in the future.
The court was unveiled by Africell Angola CEO Jorge Vazquez and NBA Africa CEO Clare Akamanzi. They were joined by Angolan NBA Academy Africa prospect Aginaldo Neto, who is signed to Petro de Luanda for the 2024 Basketball Africa League (BAL) season as part of the BAL Elevate program, and who previously participated in the Jr. NBA program in Angola. Following the ceremony, the court hosted two exhibition games featuring men’s and women’s teams from the local community.
“By making basketball more accessible to young Angolans, the partnership between Africell and NBA Africa is having a big impact,” said Africell Angola CEO Jorge Vazquez. “Basketball is an important part of Angolan popular culture, and this new facility brings it into the reach of more potential players.”
“This beautiful new court speaks to Angola’s rich basketball tradition and further builds on our youth development efforts across the continent,” said NBA CEO Clare Akamanzi. “Thanks to the support of Africell, more boys and girls in Luanda will be able to learn and play the game in a safe environment year-round.”
In addition to the court unveiling and exhibition games, last week, NBA Africa and Africell held a Jr. NBA clinic in Lubango for 250 boys and girls ages 18 and under. Last year, NBA and Africell held Jr. NBA clinics, a 3-on-3 basketball tournament, as well as a Her Time to Play basketball clinic and leadership workshop for 200 girls ages 16 and under and 20 female basketball coaches.
The new court also builds on NBA Africa’s previous initiatives in Angola, including hosting Basketball Without Borders (BWB) Africa in Luanda in 2016 and a Jr. NBA league in Luanda in 2017 and 2018. BWB, the NBA and FIBA’s global basketball development and community outreach program, has reached nearly 100 Angolan boys and girls since its launch in Africa in 2003.
Angola’s Petro de Luanda is representing the country in the 2024 BAL season for the fourth consecutive time.
Omar Ngom is a Senegalese entrepreneur, founder of Sama Chef, the first school that trains chefs in Senegal. Located in the residential district of Mermoz, Sama Chef is an institution that marks a turning point in the training of Senegalese chefs.
Head chef of the restaurant “Séku bi, Il Pappagallo Dakar”, Omar stands out for his innovative approach. He collaborates with renowned international chefs, which allows him to offer unique masterclasses, transcending culinary boundaries. This revolutionary method elevates Senegalese cuisine by fusing it with international influences.
With several years of experience acquired in Italy, Germany, Switzerland and France, including as chef of the famous Italian restaurant “Il Pappagallo Hotel Sekubi”, Omar Ngom took the initiative to create this school of excellence in his native Senegal. His motivation stems from the observation of a growing demand for chefs in the restaurant sector in Senegal.
Sama Chef’s mission is to create an international school of professional training in the culinary and catering sector: the ultimate goal is to create an elite group of chefs, kitchen assistants, waiters, and waiters who are in turn able to pass on the know-how they have acquired.
A shortcoming that he decided to fill by providing a solution in order to prepare Senegal to be established in the gastronomic pantheon. Omar Ngom’s prowess quickly attracted the attention of renowned media outlets such as Le Monde newspaper, Reporter Gourmet, Italian TV channel and other media outlets. By opening this school of excellence, he has not only blazed a new trail for culinary education in Senegal, but he has also erected a pillar for the influence of Senegalese cuisine on a global scale.
