Press Release
Talabat expands outsourcing services in Egypt through regional customer service center in Cairo
talabat Egypt Managing Director, Hadeer Shalaby (Image: Supplied)
Talabat, one of the leading food and grocery delivery apps in Egypt and the Middle East, has announced the expansion of its outsourcing services in Egypt with a regional customer service center located in Cairo. This expansion comes in tandem with the company’s one-year anniversary since rebranding and will allow talabat to enhance its cutting-edge services to its seven current markets. These include Egypt, the UAE, Kuwait, Oman, Bahrain, Qatar, Jordan, Saudi Arabia, and Iraq while providing services in three primary languages: Arabic, English and Kurdish.
The expansion of its outsourcing services comes in light of talabat’s role as one of the driving technology companies that supports the Egypt 2030 Vision and Digital Egypt plan. talabat also aims to provide a direct and permanent channel of communication between them and all customers through various mediums.
“Egypt was our first choice to establish talabat’s regional service center given its large pool of young talents with mastery of different languages and eagerness to build their capacities as we train our employees on the latest and best technologies. Additionally, the presence of a solid infrastructure allows Egypt to manage the largest workload possible, as being positioned in the middle of the world offers a decent time lag that gives good access to most global communications lines,” said Hadeer Shalaby, Managing Director of talabat Egypt.
The center controls all operations related to our business’ ecosystem which is constituted primarily by employees, customers and partners. The center’s role begins with restaurants by creating their tailor-made and data-driven menus, onboarding them onto our application, raising their awareness of our provided services and handling their requests and complaints. On the customers front, we support dealing with all inquiries and requests through multiple channels that include chat rooms, e-mail, and phone calls; to provide a unique ordering experience characterized by professionalism and ease,” said Usama Nabil, Senior Director Operations SSC.
Shalaby explained that a hybrid model is being implemented for the regional service center that allows customer operations management at the headquarters and outsourcing. Employees are coached to manage customer inquiries, emails as well as all the services provided by talabat. This is rolled out in a way that keeps pace with the Egyptian government’s efforts in enhancing the capacity building of young cadres within the field of communication and information technology. Currently, talabat has 2,000 employees in the center and sees that number to reach 3,000 during peak seasons such as the month of Ramadan.
talabat team Image: Supplied)
Driving a seamless ordering experience is the ultimate objective for talabat Egypt. We are working towards that goal daily on all fronts, one of which is through employing top-notch talent that can bring both customers and partners a smooth experience,” Shalaby added. Furthermore, talabat has a solid team of experts specialized in training Human Resources who are always on the lookout for the latest developments in technology and work variables to ensure that the training curricula is always up to date. All new employees are extensively trained for two weeks, followed by another two weeks of cohabitation in the work environment.
Press Release
TelCables’ Partner Program is shaping the future of digital connectivity in West Africa
TelCables West Africa, part of the Angola Cables global network, shared details of its innovative Partner Program at a recent event held at the Lagos Continental Hotel, Victoria Island, Lagos, Nigeria. This initiative is designed to empower companies in West Africa to shape the future of digital connectivity, tap into the rapidly growing enterprise market, and expand their businesses internationally.
The TelCables Partner Program enables telecommunication companies, operators, ICT integrators, as well as internet service providers to extend their influence in shaping West Africa digital ecosystem.
Multinational telecommunications company Angola Cables operates in the wholesale market, providing connectivity, IT solutions and services, as well as international data circuit capacity and IP transit via owned, high-capacity submarine cables, including SACS, Monet, and WACS.
“Leveraging the Angola Cables Partner Program provides a unique opportunity for us to help connect our partners’ businesses from West Africa to the world,” said TelCables Nigeria CEO, Fernando Fernandes.
“As the most connected network operator in Africa, our secure, low-latency direct routings Data Center to Data Center from West Africa to the USA and South America, and from West Africa to London provide an immense advantage to our partners. Moreover, our presence across a number of Nigerian IP hubs such as Lekki, WACS CLS, Medallion DC, Rack Centre and others, and connections across Africa via the Djoliba network, means our partners have access to some of the most advanced digital infrastructure on the continent and our featured products to address secure connectivity and Clouds2Africa the most interconnected Cloud IAAS in Africa benefiting to our Global Network in more than 400 Cloud and Anti-DDoS secured nodes,” he added.
The Partner Program provides a comprehensive suite of management resourceful tools to support partners in their sales efforts. This includes portal, sales and marketing tools that enable partners to define product, commercial, and marketing strategies, as well as receive technical formation and go-to-market initiatives to streamline and accelerate their market offerings. The personalized program also adapts to the needs of each partner’s experience and market demand, ensuring mutual success. Additionally, tailored training and support are provided to each partner to help them achieve their goals.
Based in Nigeria, and with a global footprint in 20 countries on five continents, TelCables offers a wide range of internet exchange points, points-of-presence, peering, and related services. Current participants in the Partner Program include Microsoft, NEC, Juniper Networks, Ciena and Check Point Software Technologies Ltd., all benefiting from Angola Cables’ extensive, low-latency direct access connectivity, connecting to the largest Internet Exchange Points (IXPs), Tier 1 operators, and global content providers in Africa and around the world
As part of the Angola Cables family, TelCables West Africa’s Partner Program is a testament to the company’s dedication to empowering businesses in West Africa to reach new heights in the digital age. Companies interested in joining the Partner Program and becoming part of a network that is shaping the future of digital connectivity in West Africa, can do so here
Shelter Afrique Development Bank (ShafDB) Chief Executive Officer, Thierno Habib Hann, has presented his credentials to Prime Cabinet Secretary of Kenya and Foreign & Diaspora Affairs Minister of Kenya, H.E Dr. Musalia Mudavadi.
In a formal ceremony held at the Prime Cabinet Secretary of Kenya’s office in Nairobi, Mr. Hann conveyed Shelter Afrique Development Bank ‘s commitment to enhancing its collaboration with the Government of Kenya in addressing the pressing challenges of affordable housing and urban development in the country and across Africa.
Mr. Hann highlighted the organization’s commitment to sustaining its impactful efforts in Kenya, particularly in advancing affordable housing programs. Mr. Hann reiterated Shelter Afrique Development Bank ‘s dedication to supporting Kenya’s housing agenda with a particular focus on housing programs that seek to address key thematic areas of climate financing, gender, migrants, refugees, and the diaspora.
“We enjoy a great relationship with the Government of Kenya, being Kenya Shelter Afrique Development Bank ‘s largest shareholder and we are looking forward to scaling up projects that are in line with the visionary economic development agenda – Kenya Vision 2030. We extend our gratitude to the Government of Kenya for their enduring confidence in our institution and for hosting ShafDB’s Headquarters for the last 42 years,” stated Mr. Hann.
He further conveyed Shelter Afrique Development Bank ‘s readiness to collaborate closely with Kenyan authorities in implementing innovative solutions aimed at expediting the provision of quality, affordable housing, and associated infrastructure and urban development across the nation.
Welcoming Mr. Hann and accepting his appointment, Prime Cabinet Secretary Honorable Musalia Mudavadi, commended Shelter Afrique Development Bank for its ongoing transformation and continued commitment to Kenya and further Africa’s development priorities, highlighting the organization’s valuable contributions to the region’s housing sector over the years.
The African Continental Free Trade Area (AfCFTA) Secretariat and N Gage Consulting signed a Memorandum of Understanding (MoU) to enhance implementation of the AfCFTA within Africa, with a focus on North Africa and Arabic speaking countries as well as harness the potential of the AfCFTA through targeted outreach towards positive impact in Africa. The MoU was sealed by the AfCFTA Secretary General, H.E. Mr. Wamkele Mene and Mr. Karim Refaat, Chairman of N Gage Consulting and Dr. Sherif Fahmy, CEO.
The was established as an effort to eliminate trade barriers among African countries with the aim of creating a single market size of 1.3 billion people with a combined annual GDP of $3.4 trillion. As the largest free trade area in the world, the AfCFTA is expected to increase intra-African trade and promote regional economic integration of Africa and, as a result, contribute to the sustainable economic and social development of the continent through the creation of employment opportunities and the reduction of poverty.
Pursuant to the MoU, the two parties commit to strengthen cooperation and promote concrete activities in areas of conducting webinars, tailor effective roundtable sessions, public-private dialogues and to develop a series of monthly newsletters to disseminate relevant information through social media platforms with the aim of raising awareness of business and governments on the AfCFTA, its objectives and showcasing AfCFTA’s Guided Trade Initiative and its role in powering trade among members states.
Additionally, the collaboration will facilitate the preparation for the AfCFTA Business Forum and The Intra African Trade Fair (IATF) and the execution of different capacity building programs for the member states in order to leverage the AfCFTA to boost intra-African trade and utilise Public Private Partnership (PPP) projects to support investment in infrastructure.
The MoU is expected to promote the AfCFTA as a trade liberalisation instrument and sustainable development enabler and accelerator as well as enhance intra-African trade as an engine for economic diversification and industrialisation.
As one of the leading companies operating in the area of government relations and public policy in the MENA region, N Gage Consulting is committed to support the AfCFTA and will deploy all the necessary resources to strengthen and expand cooperation with the AfCFTA Secretariat to enhance African trade integration.
In addition to her impressive legal background, Rosemond has cultivated a niche expertise in the tech startup ecosystem. She has consistently provided comprehensive consulting, due diligence, and investor readiness services to numerous companies in the tech sector.
