Focus on economic empowerment digital innovations, diversity in tech and business leadership
Tina Fisher is the co-founder and growth chief marketing officer for SnapnSave. A seasoned business woman with extensive experience in pharmaceuticals, healthtech, financial services, and marketing services. Fisher’s exceptional knowledge of strategic marketing including product positioning, brand plan development, growth hacking and launch excellence within B2C and B2B sectors positions her as a leader in the space. Here are excerpts from an interview with Heath Muchena of Business Africa Online, author and founder of Block Patrol
Heath: Do you consider SnapnSave an economic empowerment technology and do you think we have enough customer-centric innovations dominating the tech industry?
Tina: We do consider SnapnSave as a tool to aid in economic empowerment of consumers. SnapnSave helps supplement and increase consumers’ purchasing power by making groceries more affordable. Every little bit helps in a country where the cost of bread has increased 200% more than inflation. Basic food items are becoming unaffordable and SnapnSave can help consumers’ money stretch farther by getting 5-25% cashback on items. Every little bit helps.
I don’t think that there are enough customer-centric tech innovations helping consumers with the increased cost of living.We welcome and would love to partner with other organisations that help augment and supplement the average South African’s income – the more in this sector, the better. There are plenty of fintech businesses in South Africa, but how many actually have an impact on consumer economic empowerment? On pay day there are still very long lines at ATMs and banks with people taking out their monthly wages in cash. Clearly not enough has been done to enable the average South African to manage their money digitally.
Heath: How important are PPC, SEO, social media, email, and newsletter marketing in driving growth for digital businesses?
Tina: The channels a business uses to drive growth should depend entirely on how the purchaser and/or the end user of the business consumes information. Good marketing practice dictates that you market your service or product using the channel that your intended audience or customer uses to consume information. Based on this, not all channels will be relevant, nor the best use of resources. Too often businesses rely on channels such as PPC to drive demand generation, however, its not the most efficient nor most cost-effective channel.
For SnapnSave, we’ve found that social media works best for growing our business. The best advertising is a user recommending our businesses to their friends and family. Our growth has come from customer retention and putting an emphasis on keeping our customers happy so that they endorse it to others.
Heath: At SnapnSave do you build your software in-house or do you outsource?
Tina: Our platform has been built in-house.
Heath: Women in the field of technology are definitely in the minority, so why did you decide to pursue a career in tech?
Tina: Since the early 00’s, I have been passionate about how tech can have an impact on consumer behaviour. Living in London during this time, I saw the impact that digital vouchers had on my own purchasing and shopping behaviour. This is how the idea for SnapnSave was born.
Heath: As one of the speakers at the Women in Tech event in Cape Town, do you think the public benefits from having female leaders to identify with the problem of equality and diversity?
Tina: Absolutely. Its not just about highlighting the lack of women and diversity in tech, but also to highlight the fact that we need more products and services geared towards women and other diverse populations. Overseas investors are looking to grow businesses that have an impact on society, and I think this is where tech is going to take us. It is going to create opportunities and solve problems for those that need it the most.
Heath: As someone in a management position, how have you found it best to promote and nurture women in the workplace?
Tina: I work with and mentor women just starting their careers and try to give them a sense of confidence that their voice should be heard. I try to show them that their different point of view is a blessing and gives them an edge up on their colleagues.
Heath: Do you think there is a diversity issue in the tech sector? Has it affected you in any way?
Tina: There needs to be more businesses and investors focused on supporting and growing companies that improve and enhance the lives of South African women and underrepresented population. Too often I am the only woman in the room having to convince a mostly male panel the impact that SnapnSave can have on a family’s life and the fact that the majority of South Africans are living hand to mouth and struggle to make ends meet.
The trend overseas is to invest in businesses that not only make profit, but also have a social impact. Given the difficulties that we have in South Africa, its important that we create and grow businesses that can have an impact on society. Having a more diverse pool of tech founders will create businesses that solve problems for a wider portion of society, thereby creating the norm that more businesses should have an impact on society.
Heath: What do you think are the biggest misconceptions about working in the Tech sector as a woman today?
Tina: The biggest misconception is that in 2020 the tech sector is diverse enough and we don’t need to focus on it anymore. Teams made of up diverse members i.e. different genders, races, cultures, backgrounds, etc foster the best environment for creativity. By looking at the same issue from different perspectives, creates the best possible situation to solve a problem.
Heath: What influences your leadership style and what values are important to you?
Tina: My team influences my leadership style. You can’t manage everyone the same way, as not everyone needs the same type of guidance or structure. Above all, I value passion and the desire to do a good job as essential traits for our new hires. Employees may not have had experience or education, but if they have the desire to do good work, then that attribute will make them an essential member of the team.
Heath: How important is it to be exposed to all areas of the business in order to be an effective leader within your business?
Tina: It’s really important to be exposed and involved in all aspects of the business which then helps inform your decisions, especially in a small business. If you understand other functional areas such as finance and operations, it allows you to make better decision on the direction of the business.
Jusnah Gadi: The Tanzanian Native proving it’s possible to do it all
Jusnah Gadi, Managing Director of Young Music Boss
Jusnah Gadi a Tanzanian Native, raised in the Netherlands and currently resident in the UK, whose entrepreneurship has landed her in the likes of Forbes, Elle Magazine and the Evening Standard. She is a music business educator and founder of Young Music Boss which is a resource hub focusing on legal and business affairs.
With its tagline ‘Preparing Future Music Bosses’, YMB is an educational channel and network building platform to empower artists and aspiring music executives learning to navigate the business. With a legal background specialising in intellectual property and commercial law, Jusnah Gadi is fast becoming a formidable and much needed force in the music industry.
She is also the Co-founder of the UK’s No.1 Seafood boil brand (Hot n Juicy Shrimp Ldn) which has two operational takeaway branches and recently launched their microwavable sauce pouches ready to take the retail world by storm. HNJ was founded alongside business partner Samantha Pascal and boasts the likes of ZeZe Millz, Krept, Dappy and Ms Bankz among its notable regular customers.
And as if all of that isn’t enough, Jusnah Gadi also has a full-time corporate job as a Senior Compliance Executive for a FTSE 100 Sports & Entertainment company where she has climbed the ranks in her department leading a team of analysts who ensure the company’s regulatory and legal obligations are upheld.
Alaba: They say ‘don’t try to be a jack of all trades’. Do you believe in this?
Jusnah: Well the idea is that if you try to be a jack of all trades then you will be a master of none. I believe in the statement to an extent. I do believe that ideally you should focus on that ONE thing and become the go to for it, be EXCELLENT at it and then other doors will open. I don’t entirely subscribe to it though, because I believe that skills are transferable and I believe you can be multiple things at once and be a success at it.
Alaba: You speak about Tanzania and Africa a lot, particularly as it relates to the music industry – why is that?
Jusnah: Because Tanzania is my heritage, though I wasn’t born or raised there, I actually visited for the first time in 2003, It is my roots. I feel a strong sense of responsibility to contribute to the betterment of my country and I think that my way is through Music Business. I see an industry that is RICH with talent but poor in infrastructure. I want to lead in that area and for me that begins with education. In order to develop an ecosystem which makes our music industry more sophisticated I believe the starting point is to ensure creatives and all stake-holders are adequately informed on the various different components that come into play.
I consult various artists teams in Tanzania and when I speak to producers/artists who have no.1 hit songs in East Africa, are dominating charts and streaming platforms with unimaginable numbers, yet struggle for basic needs I am reminded of the overwhelming amount of work there is to be done. If not me, then who?
Alaba: You also launched the Young Music Boss Awards in the UK (YMBA), tell us about that?
Jusnah: I am passionate about creating access to the industry but also cultivating and incentivising it, the YMB Awards are an extension of that. The Music Industry, is rich with accolades which celebrates the Artist’s, Producers and sometimes Labels. But rarely the executives behind the scenes who drive it all forward. The YMBA bridges this gap by awarding rising music executives, creatives and entrepreneurs who are the Managers, lawyers, A&Rs, Publicists, Publishers, Stylists, Marketers, Agents etc behind some of the most exciting artists, campaigns and music businesses of our time.
I was that kid who always used to read all the credits in the small print of the CD covers, wondering who those people were and what the different functions meant …now I know they are the people who make the industry revolve and evolve, the YMBA celebrates those individuals.
Alaba: What about your Food Business, what inspired that?
Jusnah: It was really an accident. I never planned to be a food entrepreneur. My business partner and I were craving a Seafood boil on our return to London from a trip in Las Vegas and struggled to find one. Eventually, we found one girl who made them from home, tried it and it was not great AT ALL. My business partner then suggested that we could actually do our own, I didn’t entertain the idea. A week or two later she had begun to test a recipe, telling some friends and family and had asked for my thoughts on a logo.
At this stage, I said to myself ‘okay I want in’. But even then, for me it was just an extra cash injection to fund other projects. Within just over a month, what was meant to be just a weekend gig from our home kitchens, word spread across London and demand increased. We then quickly realised that we could now longer safely or legally operate from our home kitchens which led to us obtaining the relevant licences and moving into a commercial kitchen. Two years later, here we are two branches with a product ready for retail.
Alaba: So what do the next 5 years look like for you?
Jusnah: Like Greatness.
Izin Akioya: Multidisciplinary, Marketing Expert and Author
Izin Akioya is a multidisciplinary, marketing professional, and author. With nearly 20 years’ experience in roles combining marketing communications, business development, strategy, talent management, government relations, and advocacy. Spanning across FMCG, think tank, consulting, advertising and non-profit sectors. In this interview, Alaba Ayinuola engages Izin on her career, businesses, books and passion for the supply chain industry. Excerpts.
Alaba: Could you briefly tell us about your career-path till now?
Izin: I lead Identiti LLC, a full-service marketing practice, serving corporate and personality brands in the US and Nigeria. Our full-service solutions include; product ideation, brand design, e-commerce/content marketing, change communications, government and stakeholder relations, advocacy, business development and corporate events solutions. I also recently launched Ship Africa Global LLC, to support supply chain development in Africa; accelerate access to global markets for indigenous producers on the African continent. Leveraging technology and strategic partnerships; one of which is its partnership with Supply Chain Africa.
My pre-tertiary career commenced about 20 years ago as a sales representative at Park n Shop, now SPAR. One of the few supermarket chains in Lagos, Nigeria at the time. I consequently maintained several part-time jobs while pursuing a full time undergraduate degree in Economics at the University of Lagos. Culminating in a board executive role with a global non-profit (AIESEC) in my graduating year. That early career entry has been the bedrock of my career growth.
I have had the fortune of a multidisciplinary career, working for and consulting with brands in the fast-moving consumer goods, think-tank, consulting and advertising sectors. In technical and operations combination roles. My work in advocacy fortunately contributed to value added tax policy reform in Nigeria. And I look forward to even more global impact anchored on a practice that embeds change-making along every step.
Alaba: How has your purpose, mission and values shaped your journey thus far?
Izin: Purpose often means that one needs to step out of comfort zones, and adapt a lifelong learning approach. For me, finding room for purpose within my profession initially required industry switching, and a whole new learning journey across related disciplines. The curiosity, intent, and commitment to making that move is the basis of my multi-disciplinary capability. It is behind my ability to effectively support a diverse range of clients, with little or no transition gaps.
My accomplishments in advocacy communications are in direct response to a desire to drive “transformative, empathic and sustainable change”. A phrase that has become my life’s mission. Making the industry switch, setting up a change consulting in 2017 despite little references to the practice in Nigeria, has led to new knowledge and expertise that has strengthened my acumen and contributions.
Alaba: At what point did you launch Supply Chain Africa? What is it set to achieve?
Izin: Ship Africa Global LLC was launched in 2020 in response to a gap I witnessed multiplying in product exporting/shipping within Africa, and from Africa to global markets. Today, that gap remains a limitation to the continent’s export potentials. Due to the absence of affordable logistics, low production and value chain capacity and poor market entry knowledge. Our intent is to bridge these gaps, through partnerships, and technology that supports low cost, readily accessible market access. My dream is to see the realization of the AfCTFA’s intent to facilitate trade within the continent. And to engineer global market expression for African made products and brands.
Alaba: You recently launched two great books. Please tell us more about them and what inspired you to write?
Izin: Mum, Find Love Again, was written to provide guidance on personal identity. A pursuit that I find critical for success in the world we live in. In the book, I share transformational life practices interwoven with true life stories. I explore shame culture, ageism and sexism. Show the play of stereotypes on esteem and attainment, and empower the reader with transformative life practices. The second book “Lili” is a collection of poetry, prose and music, celebrating love, reclaiming identity, affirming mastery and the value of solitude.
Both books drive toward the same defining message. “The singular, critical pursuit of personal identity and purpose in alignment with it”. Coming from a culture of shaming, biases and stereotypes. Seeing their impact on my own behavior, behaviors in my society, and the inherent limitations they subconsciously confer. I felt a burden to bring a perspective on life and living that helps people to break out of self-limiting dependencies and belief systems. By teaching purpose and identity. I hope to enable people to embrace their own truths and find attainment in language and paths suited to them, defined by them.
Alaba: This month hosts the International Women’s Day. What are your thoughts on this year’s theme: #BreakTheBias?
Izin: I could easily swap my book title Mum, Find Love Again for #BreakTheBias. The inherent messages are so in sync that I feel opportune to have launched my book this year. Ageism, sexism, inequalities, racism, abuse, are all steeped in biases. Biases remain the leading root cause of non-inclusion, and therefore sit at the heart of a sustainable gender equity strategy. Progress in gender equity, progress in attaining women’s rights over the coming decades will be contingent on how much progress is made. In dismantling unconscious biases and nuances that drive unequal behaviors and societies.
Affirmative action and increased access to education will provide more women with economic security and opportunity. Yet, these women will continue to contend with traditions, lifestyles and faith systems that entrench biases. As we #BreakTheBias, we redefine culture and shape a new meaning of life and living. I am excited to be alive in these times. I am more excited for a future where #BreakTheBias will no longer be necessary.
Alaba: What was the biggest “no” you heard in your career, and what did you learn from it?
Izin: Being told that I had to stay on “one path” only, in order to have a successful career has definitely been the biggest NO. To do otherwise, I had to commit to a whole new learning journey. I had to learn that necessity of failure, which was something I was not raised to accommodate. Embracing learning became a way to validate my interests. And inadvertently brought me closer to communities and new relationships that helped me to stay on track.
If you really want to be something, if you put the work behind becoming that something, you soon find the connections and community that enable you to become it. Getting behind one’s dreams is a crucial part of validating, or invalidating them. At best you launch into a new lease of life, at worst, you decide against the idea. Either way, you grow exponentially. This may sometimes mean that one may not “look” successful by the typical signals/markers of attainment. But overtime, I have seen the choice to grow horizontally. Rather than vertically culminate in a solid professional position, options and opportunity.
Alaba: What lasting impact do you hope to have on the industry?
Izin: Three words “transformative, empathic, sustainable change” on people and business.
Alaba: What advice do you have for female executives and entrepreneurs?
Izin: Learning never stops, embrace lifelong learning, get in the forefront of new innovation.
Onyinye Udokporo Speaks on Breaking The Bias
Onyinye Udokporo is one of the UK’s youngest education experts, dyslexic author, CEO and Founder at Enrich Learning. Onyinye Udokporo speaks with Business Africa Online (BAO) on her thoughts on this year’s international women’s day theme: #BreakingTheBias. Excerpt.
“This year’s international women’s day theme, #BreakingTheBias is a significant one. Why? Because for as long as I can remember, there has always been one, or in some cases, several biases against women. For me personally, being the first-born child and a female (often referred to as ‘Ada’) in an Igbo family is enough for me to have all the odds stacked against me. Luckily my parents are modern, liberal, and progressives who have always wanted me to break the mould. And do what, culturally, is not considered the norm for women and girls.
So, what does #BreakingTheBias mean to me?
Well, it would take more than my allotted word count to explain it all to you. But put simply, #BreakingTheBias means equal access to opportunity for all women and girls irrespective of their colour, creed or circumstance. I was given the same opportunities and more when growing up at home with my three brothers. This access to opportunity empowered me to use my voice to speak up and out about what I believe in. It made me know that as a woman, not only is my voice and opinion important. It is valued and can be used to make a positive difference. I was made to feel like a matriarch and this gave me huge amounts of confidence which I have used to do things many believed would not be possible at a young age.
At the age of 12 I began my entrepreneurial journey providing education services and serving people globally. Now, aged 23, the equal access to opportunity I was given has enabled me to be the CEO of my own company Enrich Learning. Having the privilege to lead from the front means that I can continue to champion initiatives that are designed to help women level up. This year I urge you all to think about how you can empower the women and girls around you to follow their dreams. I urge employers to close the gender pay gap in their institutions. Lastly, and most importantly, I urge all parents and carers to ensure that their daughters are given access to education. An educated woman is an unstoppable woman.