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Uber, Taxify drivers use fake apps to defraud riders

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Rogue drivers on taxi hailing apps Uber and Taxify have stepped up their fraudulent billing of customers, raising concerns over the ability of the automated platform owners to protect consumers.

The fraudulent taxi drivers use dummy apps that interfere with the authentic Uber and Taxify apps location (GPS) readings to create a parallel travel path that prolongs the journey and ultimately enables them to charge riders more.

The Business Daily first highlighted the customer billing fraud in May this year but a recent surge in the use of fake GPS itineraries has exposed the taxi-hailing platforms’ inability to safeguard their systems and block infiltration.

Hundreds of customers have recently reported suffering fraudulent billings by Uber and Taxify drivers.

Client’s responsibility

The two operators, however, maintain that they have refunded all customers who report fraudulent activity — suggesting it is the clients’ responsibility to evaluate the fares charged after every trip to avoid losing money.

One passenger who used a Taxify taxi on Tuesday from the Nairobi central business district (CBD) to Kitengela was billed Sh850 for the 32.5-kilometre journey, only for the return trip on a different Taxify cab to bill her Sh1,550 after the journey path was altered to indicate that she had travelled for 66.8 kilometres.

The customer was yet to receive a refund by the time we went to press, even after lodging a complaint with Taxify two days earlier.

Another rider who travelled in an Uber taxi from Mbagathi Hospital to Nairobi CBD was charged Sh650 on grounds that she had travelled 15.82 kilometres, more than triple the 5.1-kilometre journey. The Uber estimate had indicated that she would pay about Sh320 prior to the trip.

One other rider, who used an Uber taxi from Kenya School of Law in Karen to the Movenpick Hotel in Westlands through Lang’ata Road — a distance of about 18.3 to 20 kilometres (Google Maps) – was billed Sh1,280 after the app indicated that he had covered 33 kilometres.

The customer had earlier received a fare estimate of Sh810 for the journey that took place during free-flowing traffic hours. The passenger received a refund of the difference (Sh470) after lodging a complaint through the Uber app.

Fake GPS itinerary

Taxify, responding to queries on irregular billings, confirmed that it had noticed the use of fake GPS itinerary but insisted that its drivers were incapable of manipulating trip distances.

“Yes, we are aware and have managed to block some drivers who have made attempts to game the system. Such attempts are immediately flagged by the fraud team, the driver’s account is suspended and the rider compensated,” Taxify country manager Kenya Alex Mwaura said.

“Please note that drivers cannot manipulate trip distances as this is calculated in real time as the vehicle moves. At the end of every trip, the passengers are able to confirm the fare directly from the app. A receipt is immediately sent on the email to validate how the trip was charged.”

Fraudulent billing by taxi drivers using e-hailing apps have been on the rise in Kenya since late 2017 after similar incidents were reported in Nigeria.

In an earlier correspondence with the Business Daily, Uber Kenya indicated that it was aware of the incidents, which were in breach of its operating guidelines.

“Uber is aware of these incidents. They are in clear violation of our Community Guidelines. Fraudulent activity undermines the trust on which Uber is built. That’s why we are constantly on the lookout for fraud by riders and driver-partners who are gaming our systems,” said Uber East Africa spokesperson Janet Kemboi in the past communication.

Reports showed that a test geofencing-based app, Lockito, was used by drivers to defraud their customers in Nigeria and later in Kenya.

The app is used to generate a fake trip and a fake fare from the point a driver picks up a passenger to the point they end the trip.

Price surge

In most cases, the app is able to start the trip long before the actual one begins. At the end of the journey, the passenger is presented with a cost tally of both the actual and fake trip as the app cannot differentiate the two.

Most of the time the unsuspecting passengers will barely notice the glitch in the pricing or merely attribute it to the usual price surges.

Any customer who does not notice or report irregular billing through the support line offered on apps system will have left the fraudulent driver to go scot-free.

-Business Daily

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Press Release

Thabo Mashegoane Appointed As Chairman of the Africa ICT Alliance (AfICTA)

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Thabo Mashegoane

The President and Board Chairperson of the Institute of Information Technology Professionals South Africa (IITPSA), Thabo Mashegoane, has been elected as Chairman of the Africa ICT Alliance (AfICTA).

Formerly the Vice-Chairman of AfICTA, he succeeds Engr. Hossam Elgamal from Egypt to become the third Chairman. AfICTA, a private sector-led alliance of ICT Associations, multinational corporations, companies, organisations and individuals in the ICT sector in Africa, aims to fulfil the promise of the digital age for everyone in Africa by encouraging dialogue and fostering ICT enabled development.

During an electronic election at the AfICTA Annual General Meeting on 25 November, Mashegoane was elected chair, while IITPSA Past President and Non-Executive Director Ulandi Exner was also elected AfICTA Vice-Chair for Southern Africa.

The election named the following board members and officers: Paul Rowney, Deputy Chair; Opeyemi Onifade, Treasurer; Dr. Waudo Siganga, Vice-Chair for East Africa; Engr. Assem Wahby, Vice-Chair, North Africa; Adetola Sogbesan, Vice-Chair, West Africa; and Eric Sindeu, Vice-Chair, Central Africa.  

Thanking his predecessors for their service and leadership in the Alliance to date, Mashegoane noted that AfICTA was an organisation with a vast network, impact on critical policies, and reputation that took years and hard work to build. “Mine is to take the baton and continue where the honourable Engr. Hossam Elgamal has taken this organisation to. Of importance is the platform to enable African countries to collaborate and share best practices and lessons learnt with an objective of not leaving anyone behind in development. This is a vision we will continue to uphold. We stand in a critical position to influence attainment of Sustainable Development Goals 2030 through ICT.”

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Speaking after the election, Mashegoane said digital inclusion and ICT-enabled development was also a key mission for the IITPSA in South Africa.  “The IITPSA shares the vision and ethos of AfICTA. IITPSA has also stated that we need to step up efforts to achieve the goals of the 2030 Agenda for Sustainable Development, which, among other things, seeks to bridge the digital divide and harness technology to address major global challenges such as poverty, climate change and conflict, we need to work harder. At IITPSA, we believe this means we have to collaborate across industries, across countries, to deploy the benefits of ICTs for the good of all,” he said.

Africa ICT Alliance

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AI Media Group launches The Deal Room – Africa’s first AI-focused, free investment matchmaking service

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The AI Media Group has launched The Deal Room, Africa’s first artificial intelligence (AI) focused, free investment matchmaking service which aims to connect African AI focused startups to interested investors and venture capitalists (VCs).

AI Media Group is the publisher of AI and Data Science quarterly magazine Synapse, the AI TV YouTube channel, as well as the curator and organiser of AI Expo Africa — Africa’s largest B2B / B2G trade-focused AI, Robotic Process Automation and Data Science conference — which has been a great success over the last three years.

The annual expo has seen AI Media Group amass a database of over 1000 companies, most of which are Africa-based tech startups, scale-ups or small and medium sized businesses. The company has regularly been asked by some of these firms to make introductions to investors and also observed the challenges faced by startups, such as access, transparency, intermediaries and fees.

Although AI Media Group has been able to connect some of these companies with investors in the past, the number of requests have been on the rise and the firm now wants to improve on this service in terms of scale, process formalisation and automation through the launch of The Deal Room.

The Deal Room will be hosted on the AI Expo Africa domain — www.aiexpoafrica.com —  which is a popular platform for Africa’s Fourth Industrial Revolution (4IR) community with over 3 million hits a year allied to a vibrant LinkedIn Group with more than 4 000 members. The Deal Room’s primary aim will be to direct 4IR, AI and smart tech companies seeking funding to investors, VCs and organisations who are interested in backing firms in this rapidly growing sector.  

The Deal Room has attracted six launch investment partners, namely; Cirrus AICape AI VenturesKnife CapitalE4E AfricaBritegaze & Intelligent Impact, with more set to join in the coming months.

Nick Bradshaw, CEO AI Media Group and co-founder of AI Expo Africa explained, “The main idea behind The Deal Room platform is to facilitate rapid matchmaking between an investor and 4IR / AI focused startups and scale-ups that align with the firm’s stage of growth. It’s often a minefield to find the right investor so we curated a group of like minded investors that are interested in this space or who have a track record of similar investments to date. This is a long awaited value add service for our community with no strings attached, no “middleman” and total transparency.”

The Deal Room’s launch investors cover a broad spectrum of the investment lifecycle and include; Cirrus AI CEO Gregg Barrett; Cape AI Ventures co-founder Pieter Boon; Knife Capital co-managing partner Andrea Bohmert; E4E Africa Ventures principal Bakang Komanyane; Britegaze CEO Reshaad Sha, and Intelligent Impact founder Aunnie Patton Power.

Sha stated, “BriteGaze Fund One’s primary purpose is to assist AI businesses to accelerate their growth in South Africa and across the African continent through the provision of growth funding and advisory services to expand into new verticals as well as new geographies.”

Boon stated, “We expect that the Deal Room could be a catalyst for startups in Africa!”

Power stated, “There is such a need for greater transparency for startups that are raising capital. We are excited to have this tool available to the market!”

Bohmert stated, “Investing in companies who solve real world problems applying deep AI capabilities is what we are looking for. We are very excited about The Deal Room and its ability to match startups with investors, embracing a partnership journey that is equally more about substance and less about the hype”. 

Komanyane stated, “The Deal Room will help us identify new 4IR-focused companies that align with our investment goals in this sector, its a great innovation for the Africa tech scene and one we are proud to be associated with”

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Barrett stated, “The Deal Room by AI Media Group will assist in the development of Africa’s AI ecosystem and is therefore an initiative that we are enthused to support and participate in.”

Bradshaw concluded, “The Deal Room’s biggest selling point is there is no complicated paperwork, costs or loss of equity for companies looking to use the platform. They simply answer a set of confidential questions on the nature of their investment needs, details about their company, products or services and the AI Media Group then passes them on to the most appropriate investor(s). Just like internet dating, our goal is to make a perfect match and speed up the process of investment capital flowing into the African 4IR tech sector. We can’t wait to see the results!”

Startups and scale-ups looking to submit their requests for funding can do so via The Deal Room online submission process HERE

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How Non-Techies Are Breaking Into Tech Jobs

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Image credit: Tasnim Shamma/WABE

Technology startups are at the forefront of innovation. However, while there are plenty of opportunities to influence technological growth, many people lack the necessary training to succeed. This means people need to attend training programs designed to help acquire the skills needed to break into careers in tech. Many college graduates were prepared for jobs that no longer exist or will soon become antiquated.

A 2017 report by McKinsey found that around 50% of current work activities are “technically automatable”. With this in mind, the reason is clear why so many regular people are starting to consider jobs in technology. 

Whatever statistic you want to use, one thing is for certain: millions of workers are vulnerable to automation, and many future jobs are in the technology industry. 

As automation continues to take hold and disrupt new markets, there are a number of available programs to support people who want to transition into the tech industry. This article will discuss the three main paths being used to support workers in their transition: coding bootcamps, upskilling, and reskilling.

Coding Bootcamps as a Training Method

Coding bootcamps are short-term, intense training programs focusing on employment. Whereas college is focused on teaching a wide range of theoretical knowledge which builds the foundation for a career in Computer Science, coding bootcamps have one specific focus: to help people find jobs in tech. 

A recent report on the bootcamp market found that 33,959 people graduated from coding bootcamp in 2019 alone, a 4.38% increase from the previous year. 

Coding bootcamps, which have been around for about a decade, have grown in popularity because they promise to help people pursue specific careers in technology.

Bootcamps often position their courses in fields such as Data Sciencea and Web Development, both of which are expected to realize strong growth in the coming decades. Also, bootcamps bundle services such as career support and hiring partnerships together with offerings. These services assist people in their transition from a training program to a job.

Learning New Skills Through Upskilling

Often, a worker will be in a stable field but needs additional training to keep up with technological changes. For instance, a retailer may need to be trained in a few Sales tracking tools, or an Engineer may need to learn a new programming language. This type of training, called upskilling, is an important part of workforce training.

Upskilling refers to when people learn about new technologies to help them stay viable.  While a particular job may not be directly affected by automation, new technologies have emerged, allowing employees to be more productive and efficient.

Many companies looking to largely incorporate technology in their business have in-house upskilling initiatives. The Guardian Life Insurance Company, for instance, is training its workforce in new technology like sensors used to improve underwriting and risk management procedures.

Upskilling allows people who work in more traditional roles – like Marketing, Business Development, Sales, and Payroll – gain exposure to new tech ideas, and may act as a springboard to further training opportunities. For instance, a marketer may be trained in how to use SQL to analyze campaign data. Also, after finishing an upskilling program, an employee may decide to commit to pursuing a career in tech, capitalizing on the skills acquired during training.

Also Read: Chidi Nwaogu: Multi Award-winning Entrepreneur Launches Global Fellowship Program for Aspiring and Early-stage Entrepreneur

Reskilling Existing Workers

There is another training option in addition to coding bootcamps and upskilling which has become popular among technical training programs in recent years: reskilling programs. Reskilling programs are initiatives where a business invests in its workers and help build the skills employees need to remain viable.

In contrast to bootcamps, reskilling programs are designed for workers whose job is at risk of automation. An employer will create a training program in a field of growth within their business–the Cloud, for example–and offer some workers the opportunity to retrain in a new field. AT&T, for example, is investing $1 billion in workforce retraining. The telecom giant did so after learning only half of their employees had the skills needed to be protected from automation.

Reskilling programs have grown in popularity because they allow businesses to simply retrain existing employees instead of hiring a new workforce. Often, companies will work with external training providers such as Udacity to design a reskilling program and offer to retrain any employee whose job is likely to soon become obsolete.

Reskilling programs offer dedicated workers an opportunity to stay with a company while being trained for a job in tech. This is an especially worthy proposition for workers who do not want to invest months training beyond work hours. With a reskilling program, a worker can stay with an employer – and earn a paycheck – while being trained in the new skills they need.

Each training method mentioned above has the potential to support people who are breaking into tech from non-technical backgrounds. Upskilling, coding bootcamps, and reskilling options are only three of the many workforce training options being explored. Apprenticeships and education-as-a-benefit, among other programs, are being seen as additional ways for workers to gain new technical skills.

Automation presents a threat to millions of workers, but jobs in techare likely to keep growing and provide job security. But before workers can get a job in tech, they need to find the training, and that’s where coding bootcamps, upskilling, and reskilling have become crucial in the workforce development puzzle.

Written by: Artur Meyster

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