Aviation
Kenya Airways begins revamping customer experience with new catering service
Kenya Airways has revamped its catering service as part of the airline’s strategy to review and enhance its service delivery across all touch points, with the aim of making it ‘more relevant, authentic and true to its brand proposition’.
The new catering service which will be rolled out across the airline’s network from the 1st August 2018 will see Kenya Airways guests enjoy a memorable experience designed to reflect African authenticity, hospitality and simplicity.
“We are delighted to launch our new catering service. Providing an unforgettable experience across the entire guest journey is our core strategic focus. Introducing this unique offering is fundamental to our commitment to delighting our customers at every touch point. We feel very excited when a customer has a positive experience with us.” said Sebastian Mikosz, Group Managing Director and CEO, Kenya Airways.
Under the new service, the airline has introduced a culinary experience on its flights above 7 hours that will see the best African chefs develop onboard menus. To begin with, Kenya Airways has partnered with the renowned Kenyan born Chef, Kiran Jethwa, to offer its passengers an exquisite fusion of culture with Kenyan Ingredients and a touch of African flavours. “Collaborating with Kenya Airways has been an amazing experience. It’s a privilege to be the first chef to reinvent our national carrier on-board menu,” he commented.
“Our crew has been specially trained by Chef Kiran to master the art of plating up business class dishes. This renewed service will enable our guests to experience a wide variety delicacies and cuisine, accompanied with personalized service.” added Vincent Coste, Chief Commercial Officer, Kenya Airways.
Other enhancements include signature welcome drinks in business class which have been inspired by a tantalizing combination of herbs, indigenous fruits and Kenya’s best export, tea.
Similarly, environmentally friendly easy to take-away meal boxes and a basket service have been introduced on short sector flights. The baskets are hand-woven by various women groups across Africa in line with the airline’s mission of ‘Sustainable Development in Africa’.
Kenya Airways is positioning itself as the customer-centric carrier championing the African culture. The ease, simplicity and efficiency of service enable the crew to increase their level of engagement with the guests. The airline is steadily enhancing its service delivery at all other touch points and shall unveil the new offering as it proceeds.
Some of our routes will not roll out immediately however the full new catering experience will be available across all routes from 1 September 2018.
– africanaerospace
Olivier Arrindell, CEO of Ava Airways
Today, Amb Olivier E. Arrindell CEO of Ava Airways has announced and presented the master plan to Africa’s aviation industry stakeholders in Kinshasa. The aviation modernization and Airline master plans of connectivity between Africa and the Americas is vital for Africa business and trade connectivity between the Caribbean and Latin America. Many can remember most recently Amb. Arrindell declares these innovative plans of developments in Nigerian-based media and publishing company, Business Africa Online (BAO) magazine.
The plans are simple and particle from an investment point of view and this is why we have embarked on this profitable investment, nevertheless Olivier Arrindell is fully aware of the challenges that face Africa and the Americas business climate however increasing frequencies between Africa via Kinshasa Democratic Republic of Congo and the Americas with a sound structure will place our company in the vital need to connect the Caribbean and Latin America together. The Santo Domingo Hub base of Ava Airways is set and completed and in place.
Ava Airways is a passenger and cargo carrier company. It offers air transportation services to passengers. The company’s new fleet plan of Airbus A320 aircraft, Airbus A321 aircraft, and Airbus A350 aircraft shall offer a special service called Bliss for premium customers and also provides Av-Fi, an in-flight internet service. Other facilities that the company shall include are insurance assistance, inflight catering, non-alcoholic beverages, movies, television shows and in-flight radio service. The company focuses mainly on connecting the AMERICAS to the world.
Amadeus has signed a long-term, comprehensive technology partnership with EgyptAir. The deal is an extension of an existing relationship between the Egyptian flag-carrier and one of the world’s travel technology leaders and comes as the airline refreshes its digital offering ahead of a renewed period of growth.
Yehia Zakaria, chief executive, EgyptAir Group, said: “Amadeus is in a position to support EgyptAir throughout its digital transformation, allowing us to provide customers with a best-in-class travel experience. Once these advanced solutions, including a new digital e-commerce platform are fully implemented, our employees will have the freedom and flexibility to better serve our passengers around the world.”
Included in the deal is Amadeus Revenue Management, which accurately forecasts demand by analyzing customer purchase behavior, competitor pricing, and yield capacity. New digital solutions will also deliver a frictionless web and mobile experience to travelers while Amadeus Altéa Booking Intelligence will help minimize fraud. Finally, EgyptAir will migrate to a new loyalty platform, where members will benefit from customer-centric experiences based upon traveler insights.
Maher Koubaa, Vice President, EMEA, Airlines, Amadeus, said: “Amadeus has long been a trusted partner of EgyptAir and the renewal we have signed will extend the relationship for many years to come. It also deepens the connection, with the flag-carrier positioning itself for future growth in the Middle East and beyond, thanks to the digital upgrade and operational enhancements that this suite of innovative solutions will deliver for EgyptAir, its staff and customers.”
Amadeus continues to build its position in Egypt and the Middle East, with discussions ongoing with a number of other carriers in the region.
EgyptAir is the state-owned flag carrier of Egypt. The airline is headquartered at Cairo International Airport, its main hub, and operates scheduled passenger and freight services to 81 destinations in the Middle East, Europe, Africa, Asia and the Americas. EgyptAir is a member of Star Alliance.
Ava Airways CEO, Amb. Olivier Arrindell (Photo: Image Supplied)
The Airlines Reporting Corporation (ARC) has reported over $38 billion USD in airline ticket sales transacted between January and July 2022 in the Americas. Another estimated 20% of that revenue is booked outside the ARC. The best investment right now for the next fifteen years before the slowdown, would be within an airline that is based in the Americas with the right strategy and plans, said Amb. Olivier Arrindell.
The Global Diaspora Summit a few years ago was the culmination of a worldwide dialogue process among Africans on the continent and the Diaspora on the content, programs and plan of action for the AU’s Diaspora program. The outcome of the various consultations was consolidated by three African Diaspora Ministerial Conferences between 2007 and 2012 into a Draft Declaration to be considered by the Summit.
The African Union has approved the following definition of the African Diaspora: “The African Diaspora consists of peoples of African origin living outside the continent, irrespective of their citizenship and nationality and who are willing to contribute to the development of the continent and the building of the African Union.” With this being said our contribution is going to be in the form of consistent Air connectivity via commercial scheduled air transportation of passengers and Cargo between Africa and Central America/Caribbean.
The Americas population of over 1.2 billion and with 54% of the population being of African descent is the largest African diaspora outside of Africa and within emerging economies and strong economies.
Amb. Olivier Arrindell goal via Ava Airways is to implement the concrete ways and means of harnessing the abundant human and material resources in Africa and beyond. And to advance the Socio-economic development of both the Continent, in close and sustainable partnership with the African Diaspora in the Americas via Air connectivity. There are well established Air transportation agreements in place with some African nations and Caribbean countries. However, there is no adequate air transportation system between Africa and Central America/Caribbean and socio-economic development cannot take place. Therefore, Ava Airways as a company have already put in place all the necessary steps to prepare for the scheduled inaugural flight between mainland Africa and Central America/Caribbean via its hub in Santo Domingo.
A three-day business trip in Santo Domingo where you buy your goods followed by another four days in Ocho Rios or Montego Bay Jamaica on the beach sounds far more attractive then flying to the Middle East. However, Arrindell believes proper education must be provided about the Caribbean. He is very much positive about the near future because Ava Airways, as a company, are set fast on the course of economic connectivity.
Arrindell have concluded with the adoption in his last board meeting to include 11 major African cities into their master plan route network to provide Africa a gateway to the Americas that also include a visa free travel to some destination which will:
- Take concrete measures that would promote and sustain linkages between Africa and the Diaspora in the following priority areas: trade and investment, science and technology, travel and tourism, communication and transportation infrastructure, energy, information, communication technology and cultural industries;
- Ava Airways flights will enable the establishment of multi-stakeholder working groups of Africa, CARICOM, and Latin America citizens which will establish economic cooperation (including infrastructure of sea and air links, trade and investment, travel and tourism).
The near future of Air transportation between Africa, Central America/Caribbean is predicted to be extremely profitable to those who can properly connect Africa and the Americas with a business model that is innovative and has a clear understanding of the dynamics of our people.
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